Southwest Collision Craftsmen, Inc.

It was a reassuring pleasure to deal with you. You were prompt and accurate in your predictions. Jerry W Doodson

Great job and great timing!

Kept me posted on the progress of the repairs and finished ahead of schedule.

The repairs were done very quickly and efficiently, the entire staff was super friendly, I was very pleased with the service!

Excellent work. Car looks great. Very satisfied. Thank you.

I really liked the text messages with updates, extremely pleased and when I did talk to the staff they were always friendly and nice.

We were told the repair would take 5 to 7 business days. On the 7th business day we were told another 14 days (until February 28th) would be be necessary. The reason given was that it was determined that the fenders needed to be painted to match the hood. No body work, just painting. It did not make sense to me that painting two fenders would take another two weeks and that that was not known at the time the original estimate was provided. However I decided to go with the flow. As we approached February 28th, l started getting messages that suggested additional delays might be necessary. We did not hear a status report on the 27th, so late in the afternoon I drove to your place of business to inspect the progress on the project. I learned that the delays were attributable to after market parts received that did not fit and factory parts had to be ordered. Ok, I could understand that. Early in the process I told Sarah that we used the CRV to transport grandchildren and did not have rental insurance but could manage with our 3rd vehicle, a 2003 mustang Mach I. I would have preferred to have heard the truth about after marked parts that needed to be reordered at the time that became known as the reason the repairs would be delayed.

Properly repaired and they went the extra mile to make sure the car was clean inside and out. Very happy with the service.

Thank you for the beautiful work on my car. And it was so clean too!! Thanks for all you do.

Everyone was friendly and I appreciate the uptates on the progression of the repairs.

Outstanding workmanship. Reliable communication during my business travel. Detailed explanation of technical repair methods. Relays problems shipping parts long distance. Valued follow-up with customer after delivery.

Terrific work! Car looks great. Thank you.

Y'all are the best!

Loved the text about the car updates. Completely satisfied with the look of the car. Looks like it did before. Thank you so much will recommend the business.

I would recommend that you clean the car windows completely. All my windows had a film on them from, I think, paint dust. It was pretty hard to get off. Other than that, good job.

Great work on everyone's dedicated efforts!!

Defiantly worth the wait!

Thank you.

We cannot thank you enough for the customer service that was outstanding from the beginning to letting us know how things were going to the end of having to pick up our license plate and registration. THANK YOU SO MUCH!!!

Everyone at Southwest was courteous and efficient; they had all the papers ready for me when I got there, and dealt with my insurance company directly without bothering me with unnecessary details. I am very happy with the work they did; it was done on time, as promised, and done well. I would recommend Southwest to others Who needed to have their cars fixed.