I really appreciated the assistance and customer service that I received from Jenna. She made my entire experience very satisfying. I would recommend your repair shop to anyone needing repair work. Thanks again!!
2/27/2018
Robert P. VERIFIED CUSTOMER
Vehicle Make : Ford
I appreciated that Mayfield Collision found additional damage after repair work began, and you got approval from the insurance company to perform the additional work. My reason for not being fully satisfied is that I wasn't notified far enough in advance that the car wouldn't be ready on the estimated date. Since you had my car, I was juggling rides and on two different occasions was expecting the car to be ready only to find out at the last minute that work was not completed. One of those times I had actually left work early and was going to have my wife drive me over to get the car, and just to be site I called Mayfield Collision and found out then that the car wasn't ready. I did get an email shortly after that telling me that the car wasn't ready, but it sure would have been nice to have more notice than that. Earlier notice of the delay would have been much better.
2/20/2018
Ann W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Communication was good,timely and repairs were done before estimated time, too.
2/10/2018
Helen R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very well coordinated service, Kept me updated as you went along . Thank you
Jenna Alfieri was at all times, professional, courteous, and prompt in her communication. I was continuously updated on my vehicle’s status and of any possible delays. I could not ask for a better point of contact or level of service and I would recommend Mayfield Collision Centers to anyone needing professional-grade repair or service to their vehicle. I am thoroughly pleased with the process and the end result was nothing short of exemplary!
12/1/2017
Bernard F. VERIFIED CUSTOMER
Vehicle Make : Honda
good job
11/30/2017
Debra J. VERIFIED CUSTOMER
Vehicle Make : Honda
When I got home and walked around my vehicle I saw a bump/ scratch that was not there when I turned my suv over. I will contact my rep ASAP. When I got home the office was closed.
11/29/2017
Scott R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Jenna was informative and kept me apprised of the status of my repairs. She took extra steps to be certain that the appearance was top notch. Thank you.
11/18/2017
Pamela L. VERIFIED CUSTOMER
Vehicle Make : Buick
Great customer service!????
11/8/2017
Mia E. VERIFIED CUSTOMER
Vehicle Make : BMW
Everything went smoothly and we were very satisfied with communication.
11/5/2017
Laura B. VERIFIED CUSTOMER
Vehicle Make : Ford
They were great. Step by step let me know what was going on with my car. Then got text messages from Jenna very pleasant lady. Love your system cause they can devote more of there time with our cars instead of answering phone calls all day. Experience overall GREAT. Would recommend to others. I just want to thank the team that took care of my 2015 Ford Fusion. I would not change nothing all and all GREAT SERVICE ????. Keep up the good work.
10/25/2017
Brian . VERIFIED CUSTOMER
Vehicle Make : Honda
The auto detailing was a nice surprise. Help dealing with enterprise was appreciated. Customer service was helpful, responsive and polite!
10/21/2017
Sarah M. VERIFIED CUSTOMER
Vehicle Make : Ford
Phenomenal service. Great repair. Thank you!
10/18/2017
Oscar S. VERIFIED CUSTOMER
Vehicle Make : Lexus
From beginning to end...it was an awesome experience.
Jenna was on top of the repair at all times. Such a pleasure doing business with you...to include Enterprise car rental, as well.
Thank you much,
The Saffolds
10/7/2017
Jawanna J. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I'm very satisfied with the service
9/22/2017
Carolyn W. VERIFIED CUSTOMER
Vehicle Make : Subaru
We were concerned because it was going to take longer than we were told at first,but we were given a heads-up that this was possible. We are very satisfied with the results!