Rochester Hills Chrysler Jeep Dodge & Dodge Ram

Convenience w/rental car available at site

the service manager I dealt with was professional and very helpful. The repair look beautiful and was finished well before I expected it to be done. All in all, a very pleasant experience in a difficult situation.

Everyone in the service dept and body shop were great and kept me informed as to status of my car. You have the best customer relations

Thank you for having the vehicle finished sooner than estimated. Thanks for fixing the broken mirror,

Staff was very helpful when I returned to correct with a couple of. Issues. Both items were resolved very quickly. Thanks !

The service & associates were great. Just one small issue, the repair took longer than expected. I think it was due to not being able to get the part and I had to pay an additional 2 day car rental. Other than that, the experience was great. Thank you,

Great service. I really appreciate Sue'd knowledge and expertise. She explained everything that was going to be done and kept me updated. My car was finished on time and looked terrific.

Good work

Accurate, efficient and good communications.

Thank you for doing an excellent and fast job my car

Great tracking of work, quick responses, friendly , worth coming

Everyone was very helpful. Thank you!

I am very happy with my car and it feels like I never had an accident at all! Thank you for taking care of my car for me.

The man that called and then met me at the office when I picked my car up was very friendly and helpful. I appreciated his offer of help when he saw that I had a cane. He seemed very happy and seemed to be enjoying his job.

The cashier helped me get a hold of AAA's phone number.

The repair looks good but there is a grease spot on my headliner that wasn't there when I turned it in

Ms Sailor was very helpful

The car was repaired to my satisfaction. I was very uncomfortable with my transactions with the personnel in the Body Shop. When I first brought my car in, I wasn't sure I was in the right place. First I went to the service area and they redirected me to the building next door. I walked in and there were four people: two women on the phone and a man and a woman at their desks. I stood there for awhile and no one looked at me or acknowledged my presence. So I looked around and sat down on an empty chair. One of the women got off the phone. Still no acknowledgement. Finally I got up and walked over to her. "Am I in the right place for body work"? She looked annoyed and said "Well I was on the phone". There was no sign, "Register here" or any indication who I was supposed to approach. She examined my car and said we would order parts. I made an appt to bring my car in today. I did bring the car in this morning and waited for a phone call. At 2:30 I needed to know whether I was going to get the car today or if I needed to arrange a ride to work in the morning. I called the Body Shop and was given Peggy's voicemail. I left a message to that regard and waited. No phone call. An hour later I called again. Got Peggy. "I was just finishing your paper work." "Is the car ready?" I asked. "Yes. I'll call you when the paperwork is finished." She also told me she would have the shuttle driver call me when he was coming to pick me up. I waited. No phone call. Concerned that I wouldn't be able to get a ride because it was getting late, I called again at 4:30. Again, she was "finishing my paperwork." The driver did pick me up and I was able to get my vehicle. The repair looked just fine and I was satisfied with that, as well as the efficiency and friendliness of the driver. However, my interactions with the personel in the Body Shop made me feel uncomfortable and as though I was doing something wrong. I wouldn't want to repeat that experience and would probably take my car elsewhere next time. I have been to that dealership many times (we only have driven Chryslers) and all the rest of the people I have dealt with from sales to service were very pleasant.

The work seems incomplete as i am missing the push pins that should have been put to hold the underbody of the car.