My car was not fully completed at the time I was told to pick it up. The rear hatch door was not adjusted properly and the license plate holder was not replaced. I specifically stated I wanted a license plate holder from the Lexus dealer. John Harris was recommended to me by the Lexus dealer here in Augusta, and I expected to have the same high standards of service as I receive at the Lexus dealership. Recommend improving your quality control process on you future repairs.
7/26/2019
CONNIE M. VERIFIED CUSTOMER
Vehicle Make : HONDA
Sabrina contacted us and was cordial and helpful right away. After an unfortunate incident she guided us rhrough the process to begin our repairs. We were able to leave our vehicle the same day as our accident. It was thoroughly inspected right away upon our arrival. It was repaired within the estimated time and we were updated along the way. It looks great, was very clean and ready to go when we arrived to pick it up. An excellent experience with JOHN HARRIS BODY SHOP.
7/24/2019
Rebecca V. VERIFIED CUSTOMER
Vehicle Make : VOLKSWAGEN
Excellent service. I was very impressed with the finish product and it was under the estimate given . I really appreciated the continuous updates on my car. The front desk person was very informative and if she couldn’t answer the question she found someone that could. When the original estimate was done and I had some more questions the young lady ( my original estimator) got Jason come out and look at my car when there was a question and it was nice to have the extra set of eyes on the car.
7/24/2019
MICHAEL F. VERIFIED CUSTOMER
Vehicle Make : FORD
Perfect
7/23/2019
STEVE L. VERIFIED CUSTOMER
Vehicle Make : FORD
Once we got past the insurance company issue everything was great .
7/22/2019
GEORGE H. VERIFIED CUSTOMER
Vehicle Make : FORD
Very satisfied with work and very impressed with customer service.
7/20/2019
LEROY J. VERIFIED CUSTOMER
Vehicle Make : LEXUS
The updates on a regular basis were great.
Everyone was professional and knowledgeable.
7/20/2019
CHERYLL B. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
We’re satisfied with the outcome. We will continue to send our vehicles here. Thank you!
7/17/2019
JULIAN H. VERIFIED CUSTOMER
Vehicle Make : AUDI
John Harris provided outstanding customer service and keep me up to date on all repairs.
7/16/2019
Jennifer S. VERIFIED CUSTOMER
Vehicle Make : CHEVROLET
Very professional and timely
7/16/2019
JACQUELINE E. VERIFIED CUSTOMER
Vehicle Make : NISSAN
Great service!
7/15/2019
KEVIN C. VERIFIED CUSTOMER
Vehicle Make : NISSAN
From the first call throughout the entire process I was treated excellently, I really appreciate the texting system that notifies the customer each step of the way. Would highly recommend.
7/12/2019
EUGENE &. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Your team did an excellent job communicating from the time the initial appointment was set until the vehicle repairs were completed. Communicated daily vehicle repair status and any delays. The appraiser was very qualified and indicated all the damage and repairs needed. Very pleased with the repairs completed and craftsmanship. All in all has been a good experience.
7/12/2019
PAUL P. VERIFIED CUSTOMER
Vehicle Make : HONDA
Excellent work, same as last time, my car is better than before.
7/12/2019
NICHOLAS S. VERIFIED CUSTOMER
Vehicle Make : HONDA
All the repairs seem to be done impeccably
7/5/2019
CHRISTOPHER A. VERIFIED CUSTOMER
Vehicle Make : TOYOTA
Great work and communication. Thank you Michelle and Ashley.
7/4/2019
JEFFREY S. VERIFIED CUSTOMER
Vehicle Make : BMW
efficient
looks good
7/2/2019
KENNETH A. VERIFIED CUSTOMER
Vehicle Make : BMW
You made it easy, kept me informed, did the work in a timely fashion and weee very professional. I would recommend you to anybody.
6/29/2019
BRENDA F. VERIFIED CUSTOMER
Vehicle Make : BMW
Hope I don’t have to, but would definitely bring my car to you again if needed. Thank you.