John Harris Body Shop - Fontaine

Expedient service with great satisfaction!

I really loved it

Very friendly and efficient. Thank you

I expressed this morning when I picked up my vehicle sincere disappointment regarding the quality of the job that was completed to my vehicle. I spoke directly with David Humphreys regarding my concerns. There are a number of observable issues to the repair job that I feel are below the quality standard that John Harris represents and certainly not adequate to address the repairs that were quoted, estimated, and planned for my vehicle. I sincerely regret that I have had to file a warranty follow up on the day that I picked up my vehicle for completion of service. I am scheduled to bring the vehicle back in later this week for the issues to be addressed by the service technicians and I can only hope that when I retrieve the vehicle again next week all of the problems that were brought to the attention of David Humphreys today will have been addressed. I chose to have my repair work done at John Harris instead of the repair shop where the Geico estimator is located, Jimmy rivers, on word-of-mouth referral from other people that I know, specifically because of the reported quality of service and quality of work from John Harris and this has added to my disappointment regarding the situation. I would be more than happy to speak to A representative should they feel the need to reach out regarding the contents of this message.

Great service. Car was ready earlier then expected.

They kept giving me different estimates. So I went to pick up my vehicle and not let them fix it and they charged me 74.80 for taking the bumper off and didn't give me the bolts that they took off bumper. The estimate started out being 132.00 to 204.00 then to 711.00. All it needed was a bumper replaced.

I'm not completely satisfied due to having more dents that were not there. My receipt states that there were pairs done to my grille, and it wasn't repaired.

Good job

Efficient and professional

I appreciate the updates on progress. Lady at front desk was very good. Pleasant and professional.

Next time not take so long with the repair

Everything was great except Thursday afternoon was told car would be ready Monday. Friday afternoon driving out of town get call car is ready. Now have to turn around about hour trip to rerun rental car and get my car. More accurate pick up time would have been better

Excellent service done by a group of professionals. I am very satisfied with the work performed by them. Pure Excellence!!!

Daily contact with updated progress reports Car looks brand new. Work completed earlier than promised. Leo is very competent and well mannered.

Great job on the car. Came back like it was brand new.

Nice folks, good job & pleasant experience! I highly recommend

Finished the job faster than I expected.

This body shop is the best in the business. They are very professional and their work is amazing. My Lexus looks great!

The repairs look very good. They were done in a timely manner. Thanks for a job well done. S. Chiles

My appointment to drop my car off was at 10:00 am, I got picked up by enterprise 3 hours later. John Harris did not value my time like I valued theirs When I got to enterprise it took two more hours just to get me in a car. They just gave me a truck with no gas in it and made me come back to pick up the real rental car(which was dirty on the inside and outside of the vehicle). I hope that I never get into an accident or have to use John Harris or enterprise because the overall experience was horrible. I was actually late to work because of this.