John Harris Body Shop - Fontaine

Everyone was very professional and pleasant to work with.

Turnaround was fast and the repair was very clean looking.

Due to two items not repaired I will need to rent a car again for a week. My insurance doesn’t pay for a rental car. If all had been done as planned I wouldn’t have to pay for a car twice. I am very pleased with the work that was completed

The staff John Harris treated me like family from the time I walk in the door til the time I left again thank to all the worker

Zack and Kenny are super at their jobs. This is the 4th time I’ve had body work done at the Fontaine Rd. location. Maybe you could start giving frequent flyer points????

Yes, they were very nice and guaranteed the work.

Greet service, timely updates and friendly

I left my wagon because I was not satisfied when I went to pick it up today. You all are actively trying to make this situation better, and I thank you. Please feel free to call me if you'd like to discuss the issues at hand in detail. thank you, Lauren K

Pleasant and knowledgeable staff

Outstanding

Very easy & stress free experience. The truck repair looks great, could never tell that there Was repairs done to the truck. Truck was very clean when i got it back. Thank you

There were bubbles and marks that was left on the car after service was completed.

Very professional group. Courteous, kept me updated throughout the process and, most importantly, my car looks terrific!!! Totally pleased and would definitely recommend them.

The receptionist lied about calling enterprise to pick me up and they had me waiting about 30 minutes which took up majority of my lunch break. I had to call enterprise myself. The receptionist didn’t even apologize for the mishap.

The work on my car was great and it looks good

Great service, kind, and helpful- from the people at the front to the service department. I really appreciate their help.

Very pleased with the work performed on my Infiniti. Kenny, Zach and Jose were very professional and accommodating. I will be sure to refer this location to my co-workers, friends and family. Thanks for doing such a great job!

This accident happened at a very difficult time for my family. My brother had passed away unexpectedly two days prior and my son was undergoing back surgery within the week. Your staff were very understanding and went out of their way to accommodate me, handling everything by phone and contacting the insurance company directly. I was updated regularly of the progress being made on the repairs to my vehicle, both by phone and text messages. All calls were very professional and informative. I was delighted (and a bit surprised, to be honest) to see the results after having not met face-to-face with anyone at John Harris during the process. A job well done overall. I am concerned that a paint or chemical odor remains inside the car and is strong enough to cause a headache. I noticed the odor right away, but I am not normally sensitive to smell and did not think much of it at the time. However, after an hour of driving the odor did not dissipate. I'm not sure if this is a result of the car being returned to me early instead of being allowed to dry and air out completely? I would like for someone to follow-up with me about this as I cannot continue to drive the car as long as the odor remains. Thank you in advance for your prompt attention. Sincerely, Donna M

Excellent staff! Kenny and Zack were awesome!

Yes, very satisfied with one exception. I asked the young man to fix a spot on my front hood as well as a small scratch back by license plate as well as auto accident damage. He circled the two additional areas, but when I picked the car up today, they didn't fix the two spots and a different young man didn't know anything about why it wasn't done.