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Real Reviews from VERIFIED CUSTOMERS
Luella G. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent service; caring, friendly, professional staff. Thank you! My car looks wonderful. Special thanks to Diane, Jennelle, David and the technician and/or technicians that repaired my car.
10/15/2015
Kathie H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer service from start to finish!
10/14/2015
Stefan K. VERIFIED CUSTOMER
Vehicle Make : Honda
This my second experience with you guys, and you guys delivered each time. Thanks
10/13/2015
Lawrence C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Wash when done
10/10/2015
Ben M. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Repairs we great could have done better job detailing the vehicle
10/7/2015
James M. VERIFIED CUSTOMER
Vehicle Make : Mazda
The services was what I expected and you guys delivered.
10/7/2015
Tamaron C. VERIFIED CUSTOMER
Vehicle Make : Honda
This is the second car I had repaired at John Harris. I love the customer service. I received phone calls and text. I wasn't expecting my car to be done so soon. Also someone fixed the rubber on my driver side wondow. Now I won't get wet when it rains. Thanks so much!!
10/2/2015
Renee N. VERIFIED CUSTOMER
Vehicle Make : Buick
Air Deflector on rt side not properly inserted. I bought car back to shop and it was taken into repair area. When the car was bought out I rechecked the area I could see white coloring on the side. When I touched it it was wet white paint which tells me that it was a fix it and not a repair. I went back in shop to front desk and Diane went into back and a repair individual looked at my car and told me that the air deflector should have been pushed from the rear and not the front. I have to bring my car back in for corrective repair. I was given a card by the front desk at check in to enable me to see my repair process online. I checked everyday however there were no pictures of my car repair process. I did receive very positive messages about my car's progress.
10/2/2015
Cwo Anthony. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent work on time would recommend your service to everyone I know. Thanks for the great experience
10/1/2015
Roger P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Tail gate rubs bed liner which means paint will be damaged. Tail light does not fit in its spot correctly. It's binding in the back which is going to cause damage to paint. Inner brace from bed of truck to wheel well is still bent. It was repainted but not replaced. After not having my vehicle for 9 day I'm upset I'm going to have to bring it back in for this job to be done correctly. This means once again I will not have a vehicle. Very unpleased. Obviously a quality control man should be hired cause I would of never let this vehicle out of my shop and felt like I did the customer fair.
10/1/2015
Benjamin M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Exhaust extension was not replaced.
9/30/2015
Tiffany D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
From the initial call, throughout the entire repair process I was treated with superior customer service. I would definitely recommend JHBS Killian to anyone in search of a body shop.
9/30/2015
Willard C. VERIFIED CUSTOMER
Vehicle Make : Dodge
As previous JHB experience, I found the staff and the work to be performed in an excellent manner and the repaired vehicle looking like new.
9/28/2015
Jeff L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer service is an A Our van looks great! Thanks!
9/25/2015
Edward M. VERIFIED CUSTOMER
Vehicle Make : GMC
Thanks for the speedy service
9/24/2015
Carl A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great job! Thanks for the text updates and superior service.
9/24/2015
Charles G. VERIFIED CUSTOMER
Vehicle Make : Lexus
We have used JHBS twice now over the past several years and had two total different experiences. First exeperience was Outstanding and the most recent was Horrible. Treated very rude when picking up my 2013 RX Lexus yesterday. Also the car was dirty inside with film of dust throughout and the quality of work is not at the level we expected. When talking with your representative in the parking lot, she had a care free attitude about my concerns and needs. I also went home and filed a complaint with State Farm on the quality of work and how we had been treated. They said that they would be sending someone out to our house to take a look at the car. Thanks, Matt
9/24/2015
John F. VERIFIED CUSTOMER
Vehicle Make : GMC
Text status updates are nice. Friendly & courteous staff (Diane @ Killian was great). Body work turned out better than I expected. Thank you to the entire team.
9/23/2015
Paul C. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was very happy with the customer service. Your update policy is better than any I have been associated with.
9/15/2015
Michael M. VERIFIED CUSTOMER
Vehicle Make : Ford
The ladles at the front desk were very friendly and courteous they you feel right at home
9/14/2015