Carubba Collision - Jamestown

I liked the emails and phone calls letting me know what the status of the repairs to my vehicle.

Great job and great people to work with! Thank you.

Great service! Plesed with staff!

At first, things were delayed without me being aware. Things were sorted out and compensated for, which I am very grateful for!

You kept me up to date. Was happy with the work.

When Brian was shown the bug shield that was inside the back of my vehicle the whole time you were supposedly fixing it and that it needed replaced too cause my vehicle came with that item on the hood when I bought it and he did not include it or write out up in the estimate. The one phone call about it being done was not enough. When a customer's vehicle is done you keep calling til someone answers the phone and just leaving a message that you said you left was not received on the number that you said you called. I spent money that I didn't have to pay a deductible that should have been included in the estimate to be taken from what the insurance would have paid me to get the repairs done just like they had done that for me before. So no I am not happy. The car looks good and that is not my complaint. I'm not a rich person and I can't just pay people 250 especially when taking that much money from me cost me for getting very little food for me and my family for 2 weeks. My husband and I are both diabetics and no much food means low blood sugar. Not everyone has a credit card you can just take money from to pay a deductible that money should have came out of the money that was used to do the repairs. After the bug shield is put on like it should have been done when you had my vehicle the first time. I will not come back to you for repairs again. Thank you for fixing it but no thank you on taking the money that should not have been taken for the customer service (deductible).

Thanks for your time,my jeep doesn't look like it was ever hit :)

Molly at the front desk was helpful and awesome to deal with. Bryan was great got me set up with a rental car within a half an hour so i could pick up my son from swim practice.and answered all my questions.

Excellent service and communication!! Couldn't be happier!!!!

It took longer to repair than I was led to believe. I understand there were challanges with the hood, but it should have been done quicker. I also did not like all of the text messages. Like this one. 8:00 on a Sunday morning. Really? Very impersonal.

I love how Carubba Collision sent me updates of my car. I knew it would be in good hands. You provided excellent customer service and Molly was such a great help. Thank you so much for repairing my vehicle. It is greatly appreciated.

The car came better I think

Appreciated frequent updates

Molly is fantastic

Certainly customer service was above average. The quality of repair looks good but need time to tell. Thanks

Thank you for your help and keeping me updated on progress through out repairs

All the employees were totally professional, kind, non-aggressive & pushy, as another terrible business. It was extremely comfortable & convenient; that the rental car service was in same building. Carubba acted as the drop off point.WOW!! Free coffee, too!

Well done.

At first I was under the impression it would be done in a day - then it turned into 6 days - but when I got it back it was in fantastic shape so I'm glad they do good work!

I could not have asked for better service or quality of workmenship!! I would gladly recommend your business, to anyone. Carubba service in my opinion is just heads above the rest.