Estimated days to completion was way off. Other than that it was fine.
9/3/2017
Nelson F. VERIFIED CUSTOMER
Vehicle Make : Honda
There were problems with the submitted of the repair estimate to USAA. There were multiple instances were my service representative promised to call me on a certain date with status and those calls never happened. Also, the repair took twice as long as estimated. It turns out that most of that delay was due faulty replacement doors. However, I was led to believe that the repair parts were in hand when I delivered the vehicle for repair so I wonder whether the repair parts were properly inspected for defects when they arrived.
My service rep was Jason Woodson.
8/30/2017
Andrew T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job, looks like new.
8/30/2017
Brittany Y. VERIFIED CUSTOMER
Vehicle Make : Nissan
I've never been in an accident like this before so the whole experience was a little bit like walking in the dark. I really appreciated the fact that Jason Woodson and everyone at Service King - Littleton did everything they could to put me at ease in a very stressful situation. The work was done beautifully and I would refer them in the future!
8/22/2017
Nancy I. VERIFIED CUSTOMER
Vehicle Make : Jeep
Jason was great. I really appreciated the frequent text updates!
8/21/2017
Margaret N. VERIFIED CUSTOMER
Vehicle Make : Jeep
My car was delayed twice because the parts weren't ordered correctly the day I was supposed to pick it up, I was told that because of these delays they would take my car from Littleton to Thornton shop and at 5 pm that was told it cannot happen. I drove to pick up my Jeep and told everything was done and the AC is not working, I am still waiting for someone to fix this. Very disappointed in the delays and unfinished work
8/17/2017
Kathryn M. VERIFIED CUSTOMER
Vehicle Make : BMW
Great customer experience! Thank you Jason!
8/14/2017
Matthew M. VERIFIED CUSTOMER
Vehicle Make : Dodge
After arriving at your ahop, my vehicle was not inspected for 8 days. My first service manager didn't return calls, the general manager that took over was good about calling me. The updates I had been receiving were inaccurate, and no one had called me the day my vehicle was supposed to be ready. I had been told ALL parts had arrived, and that was NOT the case. When I went to pick up my vehicle, it was unsatisfactory and I refused pickup. The headlight was not aligned, a niece of molding was warped, the grille was not even close to what had been on my vehicle before, and there was no license plate frame.
8/5/2017
Suzie H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
From the start everyone was great! Positive attitudes and always there to help! Never felt 'uneasy' wondering if my car was really being repaired!!
Thank you!!
7/22/2017
Jeanie V. VERIFIED CUSTOMER
Vehicle Make : Jeep
Jerry said it would take 5 days, it did.
7/22/2017
Charles H. VERIFIED CUSTOMER
Vehicle Make : BMW
Repeat customer. High quality repairs and exceptional service.
7/16/2017
Anthony M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Jason and his team did a great job fixing our Camaro. I was impressed with his professionalism, communication and the overall experience. I would highly recommend this Service King location.
7/8/2017
Lindsey J. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff is friendly and helpful. Jerry was really good on keeping me informed on my car and with questions that I had. I also liked the automated updates that were e-mailed to me. The repair looks amazing. You cant tell that my car was even hit. I'm satisfied with Service King and would recommend it to people I know.
7/4/2017
Matthew S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for the updates!
7/1/2017
Elias S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Jason my service person was totally excellent through every step of the process
6/29/2017
Ann H. VERIFIED CUSTOMER
Vehicle Make : Honda
Everyone who helped me at Service King was kind, thoughtful and caring. It was also evident that everyone was an expert at what they do. My car was repaired quickly and looked great. Thanks to everyone there!
6/28/2017
John M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job. Informed every step of process
6/25/2017
Seth B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Amazing job!
6/23/2017
Susan L. VERIFIED CUSTOMER
Vehicle Make : Nissan
Everyone was GREAT to work wth and they finished my car ahead of schedule!