Service King Littleton

As a veteran, I truly appreciate what you do regarding veterans. I also appreciate the friendliness of everyone on your staff that I interacted with. Some body shops I went into would not even make eye contact.

Great work, and Antoinette was wonderful to work with!

Everyone was polite. Jerry went that extra mile for us and brought my daughters car to Discount Tires so we didn't have to do a bunch of running around. I liked the updates with the text messages and the email as well. Everything on the car looks great. Thank you all for a wonderful job. I'll definitely recommend you to others.

Loved the amount of communication and loved the repair even more.

You guys have a great staff that this go from something bad to something great.

The detailing of my car was a complete surprise and that just tells me that service king has great customer service and really cares about their customers

The completion time was swift. The service adjuster keep me up to date with the vehicle repairs. I appreciate the communication and just old fashioned customer service better than Walmart. Thank you guys.

I found two impact separations in my tires after taking them to Discount Tires for inspection - I was told by both Schomp and Service King that the tires did not show any sign of impact. I have taken pictures of the impact zones of the tires and sent them to farmers for authorization for replacement - Discount stated that they would not have let me take the car in the condition it was in when I picked it up from Service King.

Kurt and Hailee were both very helpful and responsive. They did a great job on my car. Highly recommend!

Service King did an excellent job on my car and they even helped me get a great deal on a rental car. I will use them again for my service needs.

Fantastic job! The woman at the front was upbeat, polite, and nice from the beginning phone goal. Also incredibly helpful. Ultimately one of the reasons I chose the location for my fix. All staff members I talked to were helpful and very kind. I will refer anyone who asks my opinion to you guys! Absolutely fantastic service and great work.

Everyone from service king was helpful and kept informed. Thanks

Kurt and the team did a great job and I am pleased to have worked with you all. I will recommend you. Thanks.

The best service I ever had. Excellent in every aspect and very courteous of all your needs

Everyone I dealt with was very helpful and friendly. The repairs look perfect!

She drove my car out to me even though I couldn't make it to Littleton

Kurt provided exceptional customer service

Am I satisfied, and am I completely satisfied are two different questions. Yes, I am happy that my truck is fixed. No, I was not happy with several things that happened along the way. First, the estimate I was given, was to have my back gate replaced with a new gate. When I picked up my vehicle, I was told that the insurance paying for the repair did not cover it, and so it was replaced. It looks fine, but that is a bait and switch tactic. I signed off for a replacement, and not a repair. So NO, I did not get what I thought I had agreed to. In order to make this right, I should have been contacted and told that the replacement was not approved (prior to the repair being done), and given the option to move forward OR NOT. Am I happy with the way the truck looks? Yes, but I am not completely confident that I will have a long term great result, like I would have with a new gate. Next, the process was bad. I got an estimate, I called to schedule, I was told the parts were being ordered, and that I would be called when I should bring in the truck. No call. After two weeks, I called, and they set a date for me to bring in the truck. This would have been a great time for someone to tell me that the gate was NOT being replaced. Third, I kept receiving one email from your corporate saying one finish date, and then would receive conflicting information from my account rep. Just made no sense. All in all, I feel lied to. I did not feel like the shop had a handle on processes and schedule. And was frustrated with the conflicting communication. I was a previous customer (a few times) with the old owners of the shop. This has not been the same experience at all.

Jerry is customer service at its best. He kept me informed and current regarding my car and the repair updates. I will convey my complete satisfaction to my insurance company, State Farm, to let them know Service King was a great referral.

Excellent work. Very professional.