Northside Collision Cicero, Llc.

Would highly recommend your services.

I was disappointed about getting conflicting quotes after the start of the work being done to my vehicle. Also disappointed that when picking up our vehicle that no one could explain why certain things were not complete and where the extra wheel well covers were when we were told they would be in the trunk. I have to wait until the associate that first waited on gets back from vacation before I can get answers.

Awesome experience! Thank you

Jim is great and I really like the communication

a 2 day job, took over 2 weeks. Would not come back

****. Refusal to accept personal check required me to go to the back and withdraw over $****,000 in cash. 2. I left paperwork to be completed for insurance. On picking up the car no one knew where the paperwork was. I was assured if they could not find it, it must have been sent in to my insurance company. The paperwork specified a paid invoice, so it could not have been sent in prior to pick up since I had not yet paid for it. No copy was made for my records. I had no confidence they had handled the paperwork correctly since they were looking all around for the form and had no record of sending it in and no copy. I was made to feel I was being ridiculous for not believing the staff that paperwork was properly completed and sent in, yet they could not give me a copy or find any record of the paperwork. They did obtain another copy for me after I complained and said they sent it in. I sent it in my self as I have no confidence they did this correctly. 3. The car was washed (and I assume waxed) but the wax was not completed wiped off and I had to finish buffing it out when I got home. Based on #2 above I just wanted to get out of there with the car and not complain. 4. The body work was good. I maintain a fleet of cars at work and we use Northside for some of our body work, and I am a repeat customer, so I thought this was the place to go. I will rethink that now. 5. There is a "you do it our way" attitude at the Cicero shop that I have not experienced at the East Syracuse shop. Next time I will go to East Syracuse.

Windshield washer that you replaced was empty, and does not squirter on windshield. Should have been checked before I got vehicle back

My car looks good as new.

The work here is TOP NOTCH. Thank you for getting my car back to me so quickly. Great job. Thank you. Diane Hinman

Very professional service. Also, paint matched perfectly, something the Lexus dealer couldn't even do!

It was a smooth process from picking up the rental to getting our fixed car!

all ok

great service

Well done. Perfect customer service

You are always first on our list when needing body work

Service was amazing. The constant updates really did make it less stressful. Jim Lacey was so friendly and helpful. Thank you.

My door doesn't shut right. I will call sometime tomorrow to address issue.

I was very happy with the service that I got from your shop when I pick up my car I was super happy to see it all shiny and clean extra surprise to see that my interior was cleaned and detailed the service was above and beyond great job thank you.also like to the Al Robertson for helping me out.I am very happy

car looks great but if insurance didn't cover 100% I would never spend that kind of on that repair

The car was done 3 days in advance...car looks better than it did before the accident. Thanks!