Hollingsworth Richards Collision Center

Thanks for the service

Calls not returned within a timely manner and the paint is chipped on hood.

Repair time was doubled with NO explanation. That caused unexpected rental car expenses. Plus, FOUR telphone voicemail messages were never answered. Only got limited information when USAA called. Not at all pleased...

Two girls that are the receptionist were sweet and made sure everything was handled quickly. The body work is great. My only complaint and my husband will fix it is they only put two bolts on my license plate der.

It took 7 weeks to get my car back. Probably not a big deal to someone who lives in Baton Rouge but I don't so I was left dangling in the wind for 3 weeks in hotels and on friends' couches. The text messages with updates are a nice touch or at least would have been if they were accurate and continued right up until completion. I received 8 texts assuring me everything was on track up until a week before the estimated completion date and then I was sent nothing. Troy did return all of my calls but there was nothing pro-active about it. I understand things happen that are out of our control. I just wanted to be kept in the loop. It would have been cheaper for me to buy a plane ticket to go stay with family in Michigan for three weeks. Instead I was left hanging with "we should have it next week." Just frustrating.

Time kept getting pushed back. When I got my car back the center console display would start dimming and eventually black out. Car looks and drives great so far.

Great job overall. No problems. No complaints. Very professional

Great work.

Unfortunately, I've had service at Hollingsworth 3 times. I'm only saying that because it's been for an accident. Fortunately, though each time I've been happy with the outcome. I pray I don't need to return, but Hollingsworth will be in my back pocket, just incase. Thanks again, Have a Blessed Holiday!

There were too many things still not repaired, hood was out of line, bumper was not in line, there was over spray paint on hood, a scratch on hood that was not repaired, the gate on back is out of line, drivers seat is loose.