Norton & Richardson Body Shop

Fast, courteous, and skilled service. Thank you.

Outstanding service and quality. Timely updates were a nice surprise. Thanks

Patrick did a wonderful job!

Dent on tailgate not completely removed... There is a noticable lower spot still in it.

Your text update were very helpful and made me feel I was alwa in touch with u guys

Very courteous, professional.

Great job

N&R always does excellent work. We are very happy to to

The driver side door lock is not functioning properly since the car door was repaired.

Jay was extremely professional, courteous and knowledgeable about the repairs that needed to be done. He kept me abreast of any date changes and inspected the vehicle with me when I returned to pick it up. Will definitely use you guys again!

This paint job was very disappointing, I was expecting a quality Norton & Richardson paint job of Ruby Red Metallic. Instead I got a ruby red Orange PEEL paint job that you get when pay $500.00 at Macao. Not sure how this will get fixed. I’ve had a car painted here before, so I know they’re capable of quality work! I appreciate the interior vacuuming/ detailing, but when you washed the waxed the truck there was wax residue left all over the window trim, side mirrors and various locations on the truck. In addition to the wax residue I also now have new scratch on the driver’s side passenger door that took place during the wax job, because there was wax residue next to the scratch. Also when I notified that my truck was ready I was called about 4:30 there was no way possible that I could make it over there before you guys closed much less before the sun went down which was around 5:15pm, I had I known it was going to be ready I would’ve have been there early to conduct a visual inspection with a shop rep which I thought was suppose to take place (that’s what happened last time). Additionally when I paid my $200.00 deductible over phone I was told there was a drop box for the keys to the rental car, so when I went to pickup my truck there wasn’t a drop box for keys at the paint shop. So I literally walked **** mile from Enterprise car rental to your repair shop because the next cab available was going to be at least a 45 min wait so I decided to walk. So you can probably see why I’m not satisfied with my overall experience.

Job well done

THE experience was great except the long wait to get a appointment or the option to get a rental car or recommendations for one needto be better.

Mike is phenomenal! He ensures everything is in line, keeps you updated, and follows up. His word is gold, he does what he says and that shows his character! The work completed in my car is perfect and they even detailed my car which I really appreciated! I will definitely do busniess with them in the future. Thank you so much, you made me post-accident experience wonderful and you took care of everything for me! I will recommend your shop to everyone I know!

Well pleased with Mr. Jerry. The staff kept in touch with me about the service and parts. Very pleased about how they operate. Thank u and happy holidays to the staff

Communication was great! Everyone was very friendly and they did a great job.

Great job

Very satisfied with the service

Great experience

The car is not completely repaired. When we drove the car later that day, we discovered that the headlights do not work. We didn't realize this when we picked up the car, since it was daylight. The daytime running lights and brights work, but not the regular lights.