Not finished on time
Not notified of delay
Didn't check tire pressure as requested
Unnecessary delays checking in
However, repair looks good
7/11/2015
Betty S. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service, excellent repair work! I'd highly recommend to anyone!
6/22/2015
Melissa D. VERIFIED CUSTOMER
Vehicle Make : BMW
Tim was very professional providing excellent customer service.
Thanks!!!
6/11/2015
Hercon I. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thanks for a great job!
5/30/2015
Assef A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great job. Thank you.
5/29/2015
Mike P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
David in the body shop was awesome. A complete professional. He had my windshield replaced and returned to me in record time. Had the car cleaned and returned to me in record time.
Thanks Mecedes Benz of Knoxville
5/16/2015
Robert C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I love the text messages to keep the customer informed. It is a great customer service. I was so pleased. The guys were always very polite and courteous and just a great experience. The car looked great! I am completely satisfied. Thanks for the good job and good service.
5/8/2015
Patricia K. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Very good service. Appreciated the regular updates during thr process. Staff is very know snd easy to work with.
5/2/2015
Lisa H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Yes, My car drives like a dream. Fingerprints inside a bit but came off easily. I am highly satisfied. It was ready before the due date. I couldn't pick it up then as I work two jobs. Thank you all so much.
4/29/2015
Robert &. VERIFIED CUSTOMER
Vehicle Make : Kia
Excellent craftsmanship, high quality service, polite and courteous staff, all of them. Finished the job way ahead of projected time frame. We would definately recommend your shop to all our friends. Thank you all.
4/17/2015
Erin H. VERIFIED CUSTOMER
Vehicle Make : Ford
Loved the experience, start to finish! Everyone was very courteous and my SUV looks awesome!!
4/16/2015
Stephen M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Awesome customer service.
3/27/2015
Martin M. VERIFIED CUSTOMER
Vehicle Make : Acura
Extremely pleased with the service that we received
3/26/2015
Lare J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thank you......your staff did an awesome job. Much appreciated
3/20/2015
Liza G. VERIFIED CUSTOMER
Vehicle Make : Smart
Yalanda in the collision center was very helpful, kind and professional. While my car was there for some repair work I also wanted it serviced to save my another trip to west Knoxville since I love north. I called the service department and the lady (I do not remember her name) said she would check and call me back. Two days later I had not heard from her so I called Yalanda. She checked to see when they had an opening in service and called me back asap to let me know it would be done! Picked my car up today and everything was completed.
3/13/2015
Joseph S. VERIFIED CUSTOMER
Vehicle Make : Honda
Excellent
3/13/2015
Randy B. VERIFIED CUSTOMER
Vehicle Make : Mazda
The team at Mercedes Benz of Knoxville did an outstanding job with the repairs to my vehicle. Thank you!
3/11/2015
Douglas M. VERIFIED CUSTOMER
Vehicle Make : Saturn
Very good job.I was well informed during the process .
3/7/2015
Jennifer S. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone I spoke with was just so nice! I was very happy at how good my car looked! Ya'll did a great job! Thanks again!