Repair took twice as long as initially estimated.
Technicians failed to properly reconnect electronic cable.
12/10/2016
Bryan M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome job. Thanks
12/3/2016
David B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Jim was a great asset to team. He deserves a raise and a bonus! Lol
12/2/2016
Tanya O. VERIFIED CUSTOMER
Vehicle Make : Honda
Jim and his team were very pleasant to work with. I appreciate the timely manner is which they completed the repair.
11/26/2016
David H. VERIFIED CUSTOMER
Vehicle Make : Land Rover
Just a couple overlooked things otherwise great work!
11/19/2016
Wes W. VERIFIED CUSTOMER
Vehicle Make : Kia
beyond expectations!
11/19/2016
Heather H. VERIFIED CUSTOMER
Vehicle Make : Acura
I appreciate the quick repair, a completely vacuumed and washed car and the professional customer service!
11/17/2016
William H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I was extremely pleased and satisfied with the service. I would highly recommended Mercedes Benz of Knoxville to everyone who needs auto body repair. Jim was excellent to say the least.
11/17/2016
Victoria C. VERIFIED CUSTOMER
Vehicle Make : Kia
My car looked better all around when I got it back!
11/15/2016
Jitendra K. VERIFIED CUSTOMER
Vehicle Make : Smart
Excellent job done.
11/12/2016
Nicole S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent service.
Friendly staff.
11/12/2016
Robert M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great communication and the car looks brand new.
11/9/2016
Janice C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
I was told that the repairs would take six working days. My car was kept for three weeks. It was a major inconvenience. I wasn't informed of any issues and I had to call to obtain any information as to when the work would be completed. I have used your facility in the past with no issues.
11/8/2016
Dan M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Need to communicate when saw there were to be delays. I was then told 'one week' and when no communication at end of that time I had to call back to learn was to be another week.
Quality of repair looks very good. Just improve communication throughout process, especially when significant delays
11/8/2016
Lisa B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Jim Davis did an excellent job of keeping me informed. He was a pleasure to work with!!
11/2/2016
Lyndsey P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I have had an unfortunate year of being rear ended. Mercedes was the first collision center that I have been completely satisfied with. I would recommend them to anyone as they were recommended to me!