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Real Reviews from VERIFIED CUSTOMERS
Jason R. VERIFIED CUSTOMER
Vehicle Make : Infiniti
For the most part I was satisfied. I do believe they may have put a chip in the car that was not there before. I was surprised they ran the car through a car wash and did not hand wash it.
5/27/2016

Chapman Collision Center Replied:

PLEASE STOP IN FOR A HAND WASH, WE DON'T HAVE A CAR WASH, SORRY FOR THE CONFUSION.

Althea W. VERIFIED CUSTOMER
Vehicle Make : Jeep
My first point of contact was with Rob Shabe on 5/9/16. I called, he said he'd wait til I could get there because I work until 5:00. Rob was extremely courteous and professional and explained everything that needed to be done to repair my Jeep. He provided 2 copies of the estimate; one for myself and one for the offending party. Once contact was made with the other party's insurer, there was absolutely no waiting to obtain an appointment to bring my Jeep in for repairs (5/11/16). I was kept abreast of the status of the repairs. One week and practically to the hour, I picked up my Jeep. And 4 days ahead of schedule. Chapman's rocks!!! Thank you!!!
5/20/2016
Susan S. VERIFIED CUSTOMER
Vehicle Make : Acura
Great service, car looks great. I would NEVER rent a car from the Warrington Enterprise again.
5/20/2016
Brad F. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
No contact necessary. Issues were resolved with a return trip but they were things that should have been checked/resolved prior to returning our vehicle. Wheel well clips were not reinstalled after the repair and the bumper was not adjusted correctly (it was hitting the tires when turning). Everyone at the dealership was wonderful, considerate, and very helpful!!!! Customer service is A!!!! Enterprise (which handled our rental through insurance claim) was an absolute NIGHTMARE. If renting in the future during a repair at Chapman, I will be demanding a more considerate, efficient, and knowledgable rental service that does not make you wait 3 hours while your sitting with expensive tack on the parking lot or changing vehicles multiple times because they do not even know who is renting what vehicle. Thankfully, it was not raining or our belongings would have been damaged during the ridiculous waiting and multiple vehicle changes.
4/28/2016
David S. VERIFIED CUSTOMER
Vehicle Make : Ford
job was done ahead of time and done right. car was clean. most important all the people in the shop were very friendly an customer focused
4/21/2016
Kathleen T. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Left my light on and killed my battery. Other than that very well done
3/25/2016
Christopher V. VERIFIED CUSTOMER
Vehicle Make : Ford
Very impressed by end result of repairs, email contact and overall experience.
9/12/2015
Lauren S. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Jim worked with me to get my mini fixed quickly and even stayed after 5 so that I could make it to the dealership after work. Thanks!
8/28/2015
Bradley C. VERIFIED CUSTOMER
Vehicle Make : Acura
Great customer service
8/16/2015
David G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everything went very smoothly. Top notch service, especially Jim Toth. I will be referring friends to Chapman collision. thank you very much.
8/8/2015
Mary C. VERIFIED CUSTOMER
Vehicle Make : Ford
Took longer than expected but work seems good and staff was pleasant
3/16/2015
Richard G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Took a bit longer.than I anticipated However the communication was excellent at every step of the process FINAL outcome was worth the wait Richard E Grant MD
2/18/2015
Robert P. VERIFIED CUSTOMER
Vehicle Make : Toyota
I was kept informed through the use of texts as to the status of my vehicle. I was not inconvenienced by having to guess or calling in. Excellent service.
2/10/2015