From start to finish the experience was far better than I could havebever expected. Kudos to Royal Collision.
6/14/2015
Gerald H. VERIFIED CUSTOMER
Vehicle Make : Mercury
Randy and Cheryl both provide great customer service. We are repeat customers and chose to go back for our most recent repair.
Very satisfied.
6/3/2015
John T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Service was excellent ... Kept me updated on progress of the repair .highly recommend !
5/28/2015
Bharat S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Reparing on back side hood one inch gap that is not right
5/28/2015
Amma A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Greg was responsive and provided excellent service.
5/21/2015
Dana H. VERIFIED CUSTOMER
Vehicle Make : Nissan
Randy was great, keeping me up to date with text notifications. I felt confident knowing what was going on each step of the way. Very friendly and professional service when I picked the car up.
5/21/2015
Bill S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Very pleasant experience
5/21/2015
Patricia S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
There is a small run on the hood. Will take it back nnext week to have it looked at.
5/21/2015
Tom G. VERIFIED CUSTOMER
Vehicle Make : Honda
great customer service
5/11/2015
Carolyn S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I have (unfortunately) had to have my car repaired by the Royal Collision Center in the past also, and each time I am very happy with the work they do! They are quick and presise and the whole staff we have encountered has been very courteous and friendly! I will always trust Royal with my car!
5/8/2015
Cary B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Had an amazing experience! Everyone from Drew, Bob, and Cheryl at the front desk were truly amazing. I was updated about my cars progress at all times and know that I can trust that my car was well taken care of. I truly appreciate everything Including the text messages! It was so helpful and give it that extra something.
5/6/2015
Paula D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Royal did exactly what they said they would do in exactly the timeframe they promised. The daily text updates were fabulous! Wonderful people and wonderful service! Thank you!!!
5/5/2015
John T. VERIFIED CUSTOMER
Vehicle Make : Dodge
Car wouldn't start when I picked it up. I'm still waiting to find out if its related to the repairs. Otherwise the work itself looks great
5/4/2015
Donna K. VERIFIED CUSTOMER
Vehicle Make : Kia
Everyone was very helpful and professional.thank you!
5/1/2015
Earle J. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Courtesy--kept me up to date with texts--very professional-friendly--Bob did a great job---thank you--Earle J
4/30/2015
Ken W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I loved the text updates. Great communication and very pleased with the work
4/28/2015
Ben L. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Brought CTS in to repair damage to bumper. Royal only quoted the bumper not realizing that there was trim underneath bumper that was also damaged. Royal didn't fix that. Like I would ever have wanted to fix 95% of the damage and just leave 5% of it messed up. That should have been either fixed, included in the initial estimate, or noticed while replacing bumper-- not when I cane to pick it up and said- so why is the bottom of the bumper still chipped? Dizzy then gave me a separate quote for 160 to take that off, strip, and paint it. Which would mean another rental car for me, another 160 after id already spent over 1k, plus 139 for a rental for the week. Not. Optimal.
4/25/2015
Jessica M. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything looks great my car looks brand new just like it did before the accident.
4/23/2015
Abdul A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I love it when they cleaned my car before I take it not every body shop will do that thank you so much you made me so happy when I saw that thank you again and again
4/23/2015
Kathy H. VERIFIED CUSTOMER
Vehicle Make : Kia
I was very appreciative of Bob keeping me informed on the repair status of my car.