Good customer service; nice and friendly. Mechanical service was well done and in reasonable time. Took the time to blend in the paint extending past the area of damage to ensure colors matched. - College Student
I was pleased with how flexible and helpful they were from scheduling, updating on repairs until the work was completed, as well as the quality of repairs.
12/13/2018
Nicholas T. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Please commend Bob Mason and the entire Royal team for a job well done! My car was in his hands for about 3-4 weeks, and it was well worth the wait. My car looks brand new and I could not be happier. I was updated regularly, and his constant collaboration with my GEICO adjuster made the process headache free. I will definitely be putting a positive review on the appropriate social medias as well! Thank you and happy holidays!
12/12/2018
**** A. VERIFIED CUSTOMER
Vehicle Make : BMW
Randy was awesome
12/9/2018
Janice W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks
12/8/2018
James P. VERIFIED CUSTOMER
Vehicle Make : GMC
I liked getting status updates on the car and it’s progress. The car was very clean and inside when I picked up the car and out and that was a great surprise!
12/8/2018
April C. VERIFIED CUSTOMER
Vehicle Make : Nissan
Omg Randy was great...the staff was professional,and could teach the medical field.
How customer service should be....i give this company 12 stars out of 10...great work team
11/29/2018
Howard B. VERIFIED CUSTOMER
Vehicle Make : Honda
Randy went overboard to satisfy me and the repairs look great. I am totally happy.
11/28/2018
Paul M. VERIFIED CUSTOMER
Vehicle Make : Nissan
You did Good.
11/27/2018
James G. VERIFIED CUSTOMER
Vehicle Make : Jeep
Excellent job. Great folks to work with.
11/27/2018
Trib S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everything went as I was told
Very pleased
11/27/2018
Michael D. VERIFIED CUSTOMER
Vehicle Make : Ford
Royal did a nice job.
11/21/2018
Susan L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great job-we we're kept up to date throughout the process, and the car looks fabulous!
11/17/2018
Michael F. VERIFIED CUSTOMER
Vehicle Make : Toyota
Repair looks like it never happen
11/16/2018
Robert V. VERIFIED CUSTOMER
Vehicle Make : Honda
Though everyone we worked with was relatively kind, I was very disappointed with every other aspect of my experience. I was told 8 different completion dates ( I actually counted), and this went from originally being told one week, to the car being done after three and a half weeks. No one kept me or my husband updated as to what was going on even though the repair wound up costing three times the amount of money. They kept my insurance updated, but the insurance company was not your customer— I was. I felt completely frustrated, in the dark, and taken advantage of, and I absolutely can not understand how it took almost a month to finish the repairs to my car— it was driveable when I brought it in! I will absolutely not come back, nor will I advise anyone else to use royal collision.
11/15/2018
Scott M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Friendly, efficient service...
11/13/2018
Kristie G. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great team! Great job!
Thank you!
11/12/2018
Janet B. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great customer service. Did great job.
11/10/2018
Jennifer C. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was told it would take 2 or 3 days for the repairs but took a week...for what I was told was an easy fix. I even made the appointment about a month ahead giving plenty of time to order parts.. Took way to long!
11/8/2018
Lauren M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Fantastic work; fanastic communication throughout, and exceptional customer service!
11/2/2018
Carlos B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The entire team made this experience great. Bob was kind andprompt in keeping me updated and the repair team did an amazing job. Extremely happy with the work completed.