Road test was not performed, body parts weren't aligned, did not perform the checks they said, "guessed" my level of damage without diagnostics, just a quick fix of visible damage...had to refuse pick up
2/12/2016
Robert L. VERIFIED CUSTOMER
Vehicle Make : Honda
It took a long time but the repair was excellent.
2/11/2016
Jamie F. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is my second time getting repairs at Royal and everything was much better this time. Thanks for the improvements to your customer service and speediness. I appreciated the little things, like the text message updates and vacuuming out the car!
2/11/2016
Amy D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great communication!!! Excellent work
2/11/2016
Sally T. VERIFIED CUSTOMER
Vehicle Make : Nissan
You guys are the best. Thank you for keeping me informed of the process of my vehicle.
2/8/2016
Lou Ann. VERIFIED CUSTOMER
Vehicle Make : Buick
Bob was attentive and routine texts on status helpful.
2/6/2016
Corinne R. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks! I appreciate the update text messages throughout the repair, and the nice walk-around with staff when the car was picked-up.
2/6/2016
Lynne D. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I was surprised that they cleaned out my car. I had a lot of trash in the back seat and did not expect them to bother with it. Thank them for me.
2/6/2016
Troy R. VERIFIED CUSTOMER
Vehicle Make : Ford
There was continual and good communication throughout the entire repair. The car looks great and they even washed it for me! Very professional and very friendly staff. Thank you so much. It was a very easy process.
2/6/2016
John M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very good
2/4/2016
Robert Mack. VERIFIED CUSTOMER
Vehicle Make : Mazda
Thank you for the timely updates. It was a pleasure working with Greg!
2/3/2016
Tyrone M. VERIFIED CUSTOMER
Vehicle Make : Pontiac
I always got updates on the repair process and they finished quicker than I thought they would and when they estimated!! I am happy about everything they did and the car looks great!!! Thank you so very much Royal!!!
2/3/2016
Norman M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They did a fantastic job on my Sonata! Wonderful experience!
2/3/2016
Zorie C. VERIFIED CUSTOMER
Vehicle Make : Ford
The service y'all provided was superb and I was very pleased with my car don't change anything ur work and ur courtesy we're on point thank you so much for all the time and work you gave my little hot red Ford I'm pleased
2/2/2016
Dolores H. VERIFIED CUSTOMER
Vehicle Make : Mazda
Randy and Cheryl was amazing to me . They made my car look amazing and they are top notch. RANDY prove to me that there are good people in Richmond! !!!
1/27/2016
Royal Used. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The customer service was awesome . Great communication . Cheryl was awesome .
1/27/2016
Robert B. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The auto texting feature is confusing because it contradicts what employees told us. Otherwise, communication was accurate and timely. Thank you.
1/23/2016
Synika L. VERIFIED CUSTOMER
Vehicle Make : Dodge
Royal did a wonderful job repairing my van,they kept me inform daily on the repairs and was finish the time they said they were going too.