You guys kept me informed in the progress of the repair on my truxm, excellent job finished product
6/8/2016
Robert Y. VERIFIED CUSTOMER
Vehicle Make : Toyota
Every time I've been to Royal, my repairs have been great and have lasted. Royal employees are always incredibly kind and professional, and I love that my car gets cleaned!! It takes customer satisfaction to the next level and for these reasons I will continue to return!
6/7/2016
Kimberly W. VERIFIED CUSTOMER
Vehicle Make : Ford
I can't put into to words the outstanding service that you all have provided me. For starters this experience was taxing in itself, as it was a hit and run, not to mention I don't even live in the area. Between you and Farm Bureau, you two made this a much less stressful occurance. I am truly grateful for all the outstanding service and the work is pristin. In a society that cares so little about customer service anymore and quality of work, you and Farm Bureau have most definitely steped up, to prove that that is not the case for all.
Again, I can't tell you how grateful I am and how fortunate I feel to have had you all to work with.
Thank you,
Kimberly W
6/4/2016
Eleanor C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Excellent customer service and communication streams! Car looks amazing! No indications that it was ever 'hurt', much appreciation!
6/4/2016
Catherine G. VERIFIED CUSTOMER
Vehicle Make : Hyundai
They were so very helpful! The work done was excellent.
5/27/2016
David S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job was done a week ahead of schedule and the car looks like new. Great Job!
5/27/2016
Sara M. VERIFIED CUSTOMER
Vehicle Make : Honda
I LOVE the texting! Great customer service!
5/27/2016
Grace M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Royal Collision, Broad Street and Parham Road, Henrico, Va.
I give them an A+++. They did a great job and were so nice! Thank you so much for helping me .
Grace M
5/24/2016
Robert R. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent service. bob did a great job on my SUV. It looks great.
5/24/2016
Dorothy C. VERIFIED CUSTOMER
Vehicle Make : Honda
The staff was very friendly. The shuttle to get the rental car was quick. The car was beautifully repaired. The car was cleaned inside and out. And I liked the text updates.
5/21/2016
Jennifer T. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The service was great and the work/repair even better. I really appreciated the constant updates with the progress of the repairs.
5/17/2016
Dedra D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thank you ,thank you, thank you
5/12/2016
Edmund B. VERIFIED CUSTOMER
Vehicle Make : GMC
A very professional experience. Thanks!
5/12/2016
Valerie B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Super
My cleaned car was a bonus!
5/12/2016
Martha B. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I had outstanding service. The experience was so much more than getting a car fixed. I was in a personal crisis at the time and kind of just unloaded on to dizzy. He responded in the most kind and God loving way you can't even imagine. He not only fixed my car but gave me faith in humanity after what he did. I also found the person in the business office to be a kind and compassionate person . She is the one who donates time to the homeless shelter. You have a family atmosphere and do way more than just fix cars. God bless you all !! Martha Bruce
5/11/2016
Daniel . VERIFIED CUSTOMER
Vehicle Make : Hyundai
It was very fast, the color matched well, and the pick up times were flexible.
5/9/2016
Krystal M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great updates every day on the status. It was comforting to hear and not have to wonder along the way if the car would be ready when promised.
5/7/2016
Scott G. VERIFIED CUSTOMER
Vehicle Make : Nissan
Thanks for the fast turn around.
5/5/2016
Patricia J. VERIFIED CUSTOMER
Vehicle Make : Toyota
Your courtesy and concern for a job well done are greatly appreciated!