Randy is the best! Very knowledgeable and gas great customer service.
2/2/2017
Michael F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Second, third, and fourth check a customers vehicle to make sure any and all repairs are done correctly. Treat every customer with respect regardless of ethnic background. And follow the number one rule the customer is always right. The arrogance and cockiness within your company needs to change to being humble and meek! I had to take my car to the Lexus dealer to get the repairs done properly, after telling Royal associates the repairs weren't done properly. I will never take any vehicle I own back to Royal., and nor will I endorse Royal to any family, friend, nor associate. I do not appreciate the waste of my time due to mechanical errors. I asked that my vehicle be test driving with an employee of Royal and was denied that satisfaction. Upon signing paperwork and test driving myself, I found that my car was still not back to where it was before the accident took place. The service provided was lest than POOR!
1/31/2017
Tameka R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great service, they kept me updated, amazing quality of tepairs. 100% satisfied!
1/31/2017
Shameera C. VERIFIED CUSTOMER
Vehicle Make : Kia
George was a great help. He offered advice when dealing with the insurance company and as a result my issue was resolved. The workmanship was also great. This is my third vehicle to receive repairs at Royal. Job well done. Thanks!
1/28/2017
Rebecca S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I appreciated the text updates. They were not frequent, but sufficiently kept me up to date.
1/28/2017
Joseph G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything was done as promised with efficiency. I loved the regular updates by text
1/28/2017
P Z. VERIFIED CUSTOMER
Vehicle Make : Saab
Great job. Liked the daily updates. My car looks brand new. I really appreciated your doing such a good job cleaning it as well.
1/28/2017
Milton P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
My car look great
1/26/2017
William H. VERIFIED CUSTOMER
Vehicle Make : Honda
We were totally pleased with our experience. You are a 10 in our book! ????
1/23/2017
Ashby M. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was very friendly and my car was fixed quickly!
1/19/2017
Shelly A. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything turned out great and everyone was really great and friendly.
1/17/2017
Karen R. VERIFIED CUSTOMER
Vehicle Make : Hyundai
everyone was extremely helpful aND wonderful to work with, keeping me informed all along the way
1/17/2017
Susanne D. VERIFIED CUSTOMER
Vehicle Make : Infiniti
From start to finish every person that I encountered was professional and courteous. The car looks great! Thank you!
1/16/2017
Janice H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
You was very kind and thx again.Thx again to Randy for washing my Hyundai Santa Fe.
1/13/2017
Heiter N. VERIFIED CUSTOMER
Vehicle Make : Dodge
Randy really stayed after the insurance company when they were less than responsive. If it had not been for his determination, they wold have drug the process out for another week.
1/12/2017
Kevin B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The texting and updates were great. The repair was completed earlier than stated. The exterior repair was done flawlessly and my brand new car looked new again! Great work! The exterior wash was a nice bonus. My expectations were exceeded. I do need to follow up because the side mirror was not hooked up correctly and the light up sensor (that alerts me when a car is in the lane beside me. Kevin B
1/12/2017
Lashaun L. VERIFIED CUSTOMER
Vehicle Make : Chrysler
The bumper looked great
1/11/2017
Kathleen W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great service, great job, very informative on updates on repairs.
1/9/2017
Penny L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Thank you to everyone for great customer service!
1/5/2017
Melanie S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Very professional and friendly staff; repairs were completed quickly