The air intake was not connected. While I was told that it had a front end alignment, it was not reflected on my bill and when I took to another shop for an oil change, I had them check the alignment and they indicated it was not in alignment. There is some sort of "glue" on the passenger side fender that does not come off with soap and water.
1/28/2019
Sharon T. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job! There were delays but I was always kept informed of the progress.
Thanks Royal
1/26/2019
Chanry D. VERIFIED CUSTOMER
Vehicle Make : Honda
You did a fantastic Job on my car! Keep up the great work!! I appreciate it and thank you so much!!
1/26/2019
Kenneth P. VERIFIED CUSTOMER
Vehicle Make : Toyota
Awesome job! Your set up is great! Thank u!
1/25/2019
Norman J. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Your staff was friendly and accommodating . The serviioes were outstanding. I was especially appreciative for the professional job that you performed with my car. You come highly recommended Again, thank you for your outstanding customer service and for a job well done.
Margaret L Jones
1/22/2019
Sandra B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Friendly, helpful and timely messages kept me informed. The repair was all it needs to be.
1/19/2019
Edward S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Randy Wright does a great/professional job!
1/19/2019
Arthur S. VERIFIED CUSTOMER
Vehicle Make : Dodge
This is the second vehicle that I have brought into Royal and they have done an excellent job. I have also sent in one other person because of the work that they have done.
1/19/2019
Mary M. VERIFIED CUSTOMER
Vehicle Make : Ford
Everything went smoothly and everyone was very nice to deal with thanks
1/19/2019
Ramesh A. VERIFIED CUSTOMER
Vehicle Make : Volvo
Excellent service
Thanks
1/19/2019
Tyrone P. VERIFIED CUSTOMER
Vehicle Make : Chrysler
Claim work was handled very professionally and car work was done beautifully. Staff was helpful and courteous. Loved the extra car wash!
1/17/2019
Siddhi M. VERIFIED CUSTOMER
Vehicle Make : Mercedes Benz
Job well done!
1/17/2019
Sherwood R. VERIFIED CUSTOMER
Vehicle Make : GMC
Repair was ready prior to expectation. Team was friendly and text alerts kept me informed the entire time. So far the work looks good as well.
1/15/2019
Heidi L. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent service & work!
1/15/2019
Madan T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everything is fine.
1/12/2019
Cathy K. VERIFIED CUSTOMER
Vehicle Make : Honda
The entire process was painless and flawless and the finished product is perfect. I also think their prices are very fair and reasonable. I would highly recommend Royal Collision to anyone looking for auto body repairs.
1/12/2019
Aretha W. VERIFIED CUSTOMER
Vehicle Make : Chrysler
I think Royal Collision for such a great job that they have done on my Chrysler 300 and the customer service was very much appreciated they answered all my questions and showed me great customer service
1/11/2019
Darren P. VERIFIED CUSTOMER
Vehicle Make : Honda
The best service in Richmond without question.
12/27/2018
Josephine J. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Job well done thanks again it looks brand new
12/19/2018
Karen P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I didn't notice until after I got home but the driver's door looks unaligned to me. The door looks slightly opened when closed. I can get my pinky finger between the separation. More of my finger is in the separation on the driver's door verses the passenger door.