They made the process very seamless. They got me a rental car in less than 15 mins upon arrival. They repaired the damage very well. Thanks for doing a great job.
3/24/2015
Peter G. VERIFIED CUSTOMER
Vehicle Make : Ford
Absolutely excellent service.
3/20/2015
Bonnie B. VERIFIED CUSTOMER
Vehicle Make : Toyota
The employees took care of the customers in a timely matter. Thanks
3/20/2015
Kennith M. VERIFIED CUSTOMER
Vehicle Make : Oldsmobile
Extremely satisfied, thanks guys!
3/19/2015
Kenneth M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Excellent service. Customer oriented
3/15/2015
Sundu K. VERIFIED CUSTOMER
Vehicle Make : BMW
The manager and staff were extraordinary helpful, friendly, professional and personal with their services. You don't get this type of service nowadays. This is my third time at Diamond Auto Body and will not be the last. Every time I am involve in an accident I always tell my insurance company that I will take my car to Diamond Auto Body. They always come through with their customer services and the experience is phenomenal. My car is always looking brand new after repairs.
3/12/2015
Joshua L.. VERIFIED CUSTOMER
Vehicle Make : Audi
Tony was really easy to work with and extremely helpful. The adjuster in the lobby office was equally helpful.
2/27/2015
Opal F. VERIFIED CUSTOMER
Vehicle Make : Jeep
Thank you for cleaning my car, that was awesome! Please contact your customer wants the car is completed. Also please have keys ready once the car is completed.
2/27/2015
Tierre G. VERIFIED CUSTOMER
Vehicle Make : Lexus
First experience with Diamond Auto and I'm very excited about the quality of the repairs. I will be getting a classic car painted in the spring and will continue to do business with the shop.
1/22/2015
Dominique D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Took the time to make sure every detail and issue of the car was fixed. Very well pleased
1/9/2015
Brian H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Nothing else
12/12/2014
Marja P. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job and great customer service.
11/27/2014
Henry M. VERIFIED CUSTOMER
Vehicle Make : Nissan
NINE items or things needed to be paid attention to if you want to stay in business:
****) Keep your customers informed of what is going on with their auto trusted under your repair
2) Return your customers phone call quickly so that they can make some important decisions
3) Always call your customers and update them regarding the estimates prior to repairing the vehicle
4) Do not avoid tuff customers for they will recommend other customers or influence certain insurances for your business
5) let there be communication between front desk clerks and technical staff to address customers questions
6) Try to give customers fair estimate timing on when to deliver the auto under repair or, other
7) Demand or ensure quality work from your mechanics if you need continued customers to use your services for they can go elsewhere
8) Discuss with your customers regarding their autos repairs to gain their confidence and let them ask you questions--do not under estimate them no matter how small
9)
11/14/2014
Noel D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Exceptional work and they were able to finish on time! Great service as always.
11/2/2014
Barbara P. VERIFIED CUSTOMER
Vehicle Make : Ford
The car looked amazing. The repair work seemed flawless. Thankbyou