Clearer communication on when vehicle would be ready. I received an email with a date and time that vehicle would be ready, but due to technical issues the email was sent in error. I did not receive a call or any other notification that the email was in error. I had to wait an hour for my vehicle when I thought it would be ready. Everyone was very nice, but a little better follow up would have avoided my waiting an hour.
8/6/2015
Terry H. VERIFIED CUSTOMER
Vehicle Make : Ford
My truck looks great! They communicated very well throughout the process of fixing my truck. I was very happy and appreciative thank you Ebby's.
8/4/2015
Michael S. VERIFIED CUSTOMER
Vehicle Make : Dodge
Kept me updated throughout process. Nice job.
8/4/2015
Brian T. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great communication!
8/3/2015
Alfred S. VERIFIED CUSTOMER
Vehicle Make : Audi
So far I have been well taken care of from the status update text messages. To the friendly staff the entire event was one of if not the best repair that I have had done.
8/2/2015
Kristin W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything was done very efficiently and so far the car looks good. Will watch it regarding holding up in the future.
Kristin W
8/1/2015
Eric A. VERIFIED CUSTOMER
Vehicle Make : Ford
As always you didn't disappoint! From the initial assessment to final product, your staff members were professional, courteous and polite. We couldn't have asked for a better experience -- on BOTH of our vehicles! Thanks again!
7/31/2015
Grace A. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service on the spot
7/28/2015
Andreas B. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
I'm extremely satisfied with the customer service - from scheduling all the way to pick up! Everything looks as good as new on the vehicle. Fabulous!
7/24/2015
Sharon L. VERIFIED CUSTOMER
Vehicle Make : Ford
I was impressed with how they kept me up to date on the progress of the repairs. Very friendly
7/24/2015
Joseph L. VERIFIED CUSTOMER
Vehicle Make : Toyota
This is my second time using Ebby's and I was very pleased with the service and courtesy of the professional staff on both occasions.
Thank you
7/24/2015
Edward H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone at Ebby's was so nice an polite.
A first Class shop. A
I really liked all the updates .
7/20/2015
Edward B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Job well done and completed before initially estimated date. Liked the up date emails very muuch. Overall score 10 out of 10 !!
7/19/2015
Cynthia Frank. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I especially appreciated the courteous service and the way you kept me updated on the status of the repairs. Very professional and efficient operation. Thank you.
7/19/2015
Natalie T. VERIFIED CUSTOMER
Vehicle Make : Nissan
Mr. Chaz ****was very thorough and patient. He answered and explained all of my questions and addressed my concerns. Ashley followed up with my insurance company to ensure I was receiving accurate information concerning my deductible. The auto repair staff did a wonderful job. I had a great experience and I will recommend Eby's to all I know who are in need of services.
7/16/2015
Christine W. VERIFIED CUSTOMER
Vehicle Make : Toyota
We were very satisfied with the cost and outcome of the repair.
7/10/2015
Susan G. VERIFIED CUSTOMER
Vehicle Make : Cadillac
Everyone was courteous. Status progress and follow-up excellent!
7/10/2015
John W. VERIFIED CUSTOMER
Vehicle Make : Honda
On time - top notch - wouldn't go to any other place!
7/9/2015
Kenneth B. VERIFIED CUSTOMER
Vehicle Make : GMC
It took three weeks to finally get appointment due to that crappy insurance company usaa. And it was the wife that did it. I gave all the info and she got it taken care of and an appointment with u. Usaa isn't very good in my opinion. T y for your work