They threw my stuff in the back seat and although they cleaned the car out they spilled my coffee on the seat.
3/12/2016
Iman C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I loved that they sent updates and let me know that my vehicle was ready via text. This is my second time using smoots for repairs and I'm equally as impressed. I would definitely use them again!
3/5/2016
**** I. VERIFIED CUSTOMER
Vehicle Make : Toyota
The only thing that was difficult was that it took so long to get the car back. I do understand that the weather was difficult. We ended up having to pay for another week of rental for a car. The car itself looks beautiful and it was a great job in repairing it. It looks brand new!
2/18/2016
Shannon W. VERIFIED CUSTOMER
Vehicle Make : Subaru
It was easy and fast (even with the snow storm!) and the staff was lovely!
2/3/2016
Barrington R. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great service and friendly customer service. Kept me informed throughout the entire process.
1/21/2016
Sharon M. VERIFIED CUSTOMER
Vehicle Make : Honda
From start to finish, everything was terrific! Mallory is extremely knowledgable and assists with answering all questions! BB was thorough in explaining what needed to be done. The work was efficient and timely! You would never know someone hit me! Thanks for everything!!
12/19/2015
Walter S. VERIFIED CUSTOMER
Vehicle Make : Honda
Smoot's did a great job. Very easy to work with.
10/22/2015
Cynthia W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Overall I was, thought car would be cleaner, glass was and still has some kind of smear on it
8/31/2015
Aurisha S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Awesome customer service! I was greeted when j first came and felt welcomed. I felt that my car was in the best hands. I truly enjoyed being kept up to date via text messages.
8/29/2015
John S. VERIFIED CUSTOMER
Vehicle Make : Honda
My car incurred damage from the accident which was not fixed to its pre-accident state and some repairs that were not addressed entirely. The mirrors are no longer adjustable electrically and the car alignment still pulls to the right are the major concerns.
7/10/2015
Ellen S. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
That was the best repair job I've ever seen. Not only that but everyone was so nice AND you washed my car for me!!! Thank you Smoot's, I'm cerainy going to recommend you to everyone we know!!!
7/1/2015
Irving W. VERIFIED CUSTOMER
Vehicle Make : BMW
The messaging kept me up to date on almost a daily basis and was very helpful. The car looks perfect. The work was done without a glitch, and the business aspects of the repair make it easy to see why USSA recommends you.
Thank you.
Irving D. Wolfe, M.D.
6/25/2015
Peri M. VERIFIED CUSTOMER
Vehicle Make : Nissan
We are very happy. Good service!
5/18/2015
Michael L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Employees very friendly
5/16/2015
Matiea P. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I'll definitely be coming back again for their service. They fixed my car with no problem and consistent. B.B. was very helpful in the process. Valerie showed very good customer service and she kept me up to date on the status of my vehicle. Will be recommending them to my family and friends.
5/7/2015
Mary Lou. VERIFIED CUSTOMER
Vehicle Make : Toyota
Only problem was having my phone message light blinking at 6:08 a.m. when I was still trying to sleep. Consider sending the message a little later :)
4/3/2015
Shelli A. VERIFIED CUSTOMER
Vehicle Make : Toyota
Friendly people, wonderful customer service and quality fast work. I was impressed. Of course i wish the shop stayed open later on fridays but that is no reflection on the fantastic work done to my car!
3/4/2015
Javince M. VERIFIED CUSTOMER
Vehicle Make : Honda
Great job by entire staff
2/27/2015
Kara M. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have always been in sales and you may have a great product howevr if your Touch system is a mess you are as good as dead in the water. So with that said I Love the way you handle your customers from point of contact through to completion. I always feel like I am working with a top notch organization that has its priorities in order and values me and my business. Each repair that you have done on my car has been excellent, the color match excellent.. The girls in your office that are my first point of contact are the bomb. So professional howevr genuine and warm they make the introduction, provide me with an overview, set me up with anything I need, rental etc., make me feel totally confident that I am in good hands, get me in get me out. AWESOME! I have many options available to me when I need this type of work howevr I travel 35 minutes to get to these guys. The whole team experience... A Job well done:)