First accident that usaa repaired in 25 years. Overall great experience. Car looks perfect.
12/11/2014
Jennifer I. VERIFIED CUSTOMER
Vehicle Make : Lexus
I appreciated the continued text updates and the follow up calls from Nicole. Excellent client service and I felt very well taken care of and appreciated!
12/11/2014
Med Doc. VERIFIED CUSTOMER
Vehicle Make : Lexus
spoiler is off center. and there are now fine scratches on the paint of my trunk lid (it was a brand new car, so i know it was from this job).
12/11/2014
Alexander R. VERIFIED CUSTOMER
Vehicle Make : Land Rover
outstanding customer service and service overall. always keeps you informed on status of repair. even completed repair ahead of schedule.
12/7/2014
Patrick S. VERIFIED CUSTOMER
Vehicle Make : Kia
Great staff and job well done.. Very helpful in keeping status...
12/6/2014
Ryan M. VERIFIED CUSTOMER
Vehicle Make : Acura
Kept me in the loop.
12/5/2014
John Z. VERIFIED CUSTOMER
Vehicle Make : Acura
We thought an awesome job was done throughout all facets of the process, from the opening consult to updates to the finished product. Great job!
12/4/2014
Terrence W. VERIFIED CUSTOMER
Vehicle Make : Honda
It was fast and painless. The guy that recommended was inpressed
12/3/2014
Tabatha F. VERIFIED CUSTOMER
Vehicle Make : Lexus
My experience at Imports is always a great one. Jack is wonderful and pleasant, he always make sure I'm satisfied with the service. Receptionist is friendly also
12/3/2014
Melissa P. VERIFIED CUSTOMER
Vehicle Make : Lexus
The service was perfect. Everyone was so polite and I couldn't have asked for a better place to bring my car. Thank you very much!
12/3/2014
David D. VERIFIED CUSTOMER
Vehicle Make : Ford
After driving for over 5 years and serving our countries Military, this was my first car accident. This was a nerve wrecking experience. After speaking with Import auto and the staff including the representative by the name if Jack, my mind was put at ease as I was assured everything would be okay. Today I received my car and I can say i am truly satisfied with the work and communication between me and the Import auto. Great staff and great work. I can rest easy knowing my insurance is affiliated with such a great company like Import auto.
12/3/2014
Cassandra C. VERIFIED CUSTOMER
Vehicle Make : BMW
Jack was very informative!
11/26/2014
Terri H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Thank you for the exceptional service.
Communication was clear, consistent, and timely
Your follow-up and attention to detail was fantastic.
11/26/2014
Dorcas W. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
The job was done with much skill and consideration. I appreciate that time was taken to do a great job and not just slack off where others might. The customer service is excellent and I take comfort in receiving status updates about the vehicle. I also truly appreciate that the time was taken to clean the inside of the vehicle as well and when I got into the car it was like brand new to me which is a wonderful feeling. Thank you very much for the repair of my vehicle.
11/23/2014
Jack C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job! Thank you guys!!!
11/19/2014
Gerald F. VERIFIED CUSTOMER
Vehicle Make : Lexus
Service was fast and courteous. Repair was completed one day ahead of schedule. I received updates on my iPhone as the work was progressing.The final result was superb.
11/19/2014
Barbara L. VERIFIED CUSTOMER
Vehicle Make : BMW
your work and overall customer relations are superb. Love the text messaging feature.really appreciated your waiting until I arrived on a traffic-frenzied Friday.I would definitely recommend you and come back again.it is refreshing to do business with a company such as yours.and by the way, my car loved the experience too!
11/16/2014
Brian A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great job as always
11/15/2014
Kenneth W. VERIFIED CUSTOMER
Vehicle Make : Lexus
Had a few scratches that were not there when I brought the car in for repairs. They quickly buffed them out but I was also displeased that my car was not cleaned. I have beige interior seats and they were dirty from the workers.The exterior could have been cleaned also.