All services provided were excellent however I'm absolutely unsatisfied with the receptionist. I've received services on 2 different autos in the past year. She always has an attitude and makes you feel as if your a burden to her. If she is that unsatisfied with her position, move on and find other employment. She's never pleasant, has issues when questioned, just an all around horrible customer service rep. If this is the first time it has been mentioned then you obviously don't pay attention. I've not mentioned it before because everyone has a bad day but she seems to be that way all the time. Everyone I've mentioned this too says the same. I'll continue to use Apple because the work is great however I don't need static from an unhappy person when I walk through the door.
3/5/2016
Mark T. VERIFIED CUSTOMER
Vehicle Make : Honda
Assessment was quick, staff was friendly and accommodating. Best of all...they cleaned the inside of my car and buffed out some surface scratches on the doors that I wasn't expecting! My car looks like new again!!! ????????????????????????????
3/5/2016
Heather . VERIFIED CUSTOMER
Vehicle Make : Subaru
The staff were friendly and the repair appears to bed one well. My only concern was the estimate vs. actual time for repair.
2/18/2016
Bryan E. VERIFIED CUSTOMER
Vehicle Make : Ford
The staff went farther than just fixing my truck! Very satisfied.
2/13/2016
Paul P. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Indeed, a job well done!
2/11/2016
Denise K. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service.
Car was ready when expected.
Thank you. ????????????????
2/6/2016
Mark C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Well done
2/3/2016
William S. VERIFIED CUSTOMER
Vehicle Make : Nissan
Picked my car up at 5pm last night. So far everything looks good.
2/2/2016
Michele A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I liked the constant communication via telephone and text messages. Thank you for a job well done.
1/31/2016
Colt D. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Good service
1/30/2016
Daniel S. VERIFIED CUSTOMER
Vehicle Make : Honda
Very pleased with the job you all did. Make the whole experience very easy. I was especially surprised to pick up my car and see that the entire inside and outside was cleaned! Very professional and helpful. Way to go!
1/30/2016
Kevin S. VERIFIED CUSTOMER
Vehicle Make : Subaru
Repairs to our 2011 Subaru Forester were complete quicker than anticipated. The car was delivered back to us in near showroom condition, it had been cleaned inside snd out even though we had seen historical snows in our area earlier this week. Personnel at Apple Body Shop were professional in their manner and appearance and very esdy to work with.
-Kevin S
1/29/2016
Mathew R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Over spray on car. I regularly detail my cars including clay bar. The car is covered with overspray based a quick feel of the trunk
1/25/2016
Matthew W. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Good work as usual by the team. Although not happy that aftermarket parts were used by the insurance company
1/14/2016
Blaise S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Vehicle was not repaired adequately. The repairs were substandard and the vehicle was not then released to us so that it could be repaired yet again. Very disappointed with the quality of the work because it was obvious not only to us, but to the manager as well, that the work done was less than superior. We could have used any repair facility and chose Apple based on USAA recommending your facility. We hope that the vehicle is repaired to our satisfaction when we pick it up next time, it has so far not beeen a great expirence. We can not say that we have been very impressed though the manager agreed with us and said he would make the repairs right. Staff that we have met have been very nice thus far and great the repairs not so much.
12/19/2015
Larry L. VERIFIED CUSTOMER
Vehicle Make : Ford
Professional, timely, everything done as they told us. We are very pleased with everything. Thank you!!
11/6/2015
Theodore B. VERIFIED CUSTOMER
Vehicle Make : Honda
Professional. Completed in date projected
Kept in contact during the repairs providing progress updates
9/25/2015
Carey L. VERIFIED CUSTOMER
Vehicle Make : Toyota
Everyone was professional and friendly. My car looks amazing- inside and out!
9/10/2015
James R. VERIFIED CUSTOMER
Vehicle Make : Dodge
Honest, straightforward service and josh explains and updates you on the status of the repair. Not really digging this new text update system, one 3 min call does the job of 7 text messages.
9/2/2015
Richard B. VERIFIED CUSTOMER
Vehicle Make : Toyota
We liked the open communication that helped us keep track of progress. Staff was courteous and helpful. Job well done. Thank you.