My car was ready in a reasonable time and was further helped with all of the questions that I had. One person in particular helped me immensely, Kevin Wynn. KeVin made sure that I was completely satisfied with my vehicle before I received it. He showed exemplary customer service and I wish him the best of luck in his career.
Thanks,
Jawad M
1/14/2016
Sandra W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very friendly staff. Have always had a good experience at Farrish. They'll be my go to place for body work and I I'll recommend friends to you as well. Thanks for making my Ralph the RAV4 feel better!! :-)
1/14/2016
Kenneth A. VERIFIED CUSTOMER
Vehicle Make : Subaru
The communications about the status of the repair work as it progressed was exceptional. The completed repair work also appears highly professional.
12/12/2015
Michele H. VERIFIED CUSTOMER
Vehicle Make : Honda
I am fairly annoyed that I had to pay the deductible when I picked up the car. My insurance company had already paid it to your shop. The Receptionist told me that she would call usaa the next day and tell them to issue a refund check directly to me rather than your shop reimburse me. I do not have a local bank so a check is highly inconvenient. The insurance had to void the payment to you and is going to reissue of to me. I got the impression the receptionist was in molding that it was going to be "easier" this way. The only person it's easier for is your is farrish. I now have have to Be inconvenienced to get the check cashed.
12/10/2015
Terrence W. VERIFIED CUSTOMER
Vehicle Make : Honda
Thanks for good work
12/9/2015
Malcolm H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Rich did an excellent job of keeping me informed on where I was in the process. He also gave sound advice on dealing with the repair overall. As painful as it is to have to have your car repaired after an accident, the Farrish team was a positive factor in it all and helped make the ordeal less stressful.
I would not hesitate to bring my vehicle back to Farrish/Fairfax Auto Body.
12/9/2015
Elaine X. VERIFIED CUSTOMER
Vehicle Make : Subaru
I only picked up my car yesterday and all seems well. If I find any problems, I fully expect the same quality service to solve any unresolved problems. Thanks for doing such a great job.
12/6/2015
Donna J. VERIFIED CUSTOMER
Vehicle Make : Jeep
Nice people, car looks good.
12/1/2015
Fumie W. VERIFIED CUSTOMER
Vehicle Make : Subaru
Mystifying text messages. Is my car ready or not?
12/1/2015
Will Henry. VERIFIED CUSTOMER
Vehicle Make : Hyundai
The service did not live up to expectations.
11/28/2015
Alberto V. VERIFIED CUSTOMER
Vehicle Make : Honda
I am very satisfy about the exellent job you did to my car. Thank you
11/28/2015
Jason M. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great experience, Rich has Great attitude toward his customers
11/22/2015
Jeffrey J. VERIFIED CUSTOMER
Vehicle Make : Jeep
Although we purchased our vehicle at another dealership we will be bring our Jeep to Farrish for all of our service needs.
11/14/2015
Gerald W. VERIFIED CUSTOMER
Vehicle Make : Nissan
Repairs took **** week longer than promised due to paint booth problems, but I had a rental. I was told you would cover cost of extra rental time.
Tony was great.
11/13/2015
Linda K. VERIFIED CUSTOMER
Vehicle Make : Nissan
Chris was excellent in follow up and helping and getting the car repaired in an extremely timely manner
11/13/2015
Donald W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The team was courteous and met their deadlines while keeping me post about their progress and anticipated finish date.
10/27/2015
Pamela P. VERIFIED CUSTOMER
Vehicle Make : Honda
Rich Green provides EXCEPTIONAL customer service. He was
A delight to deal with and when you're dealing with your 18 year old
Having had her first accident, that's saying something. We were very grateful for how thorough and conscientious he was about everything - focused on doing a great job and getting our car back to us as quickly as possible. Thank you so much!
10/27/2015
Roberto E. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Took to long .
10/25/2015
Glen C. VERIFIED CUSTOMER
Vehicle Make : Honda
I like the updates via text. That's a no hassle way to keep abreast of the repairs.