I was surprised that you were so aggressive about establishing a tight time schedule but so lackadaisical about trying to meet that schedule. The overall time for the work was not terrible but it was past your self imposed deadline. We got a text saying the the car was 57% complete but in speaking with your folks after this it seemed as if you hadn't even started. I would suggest you not send those silly texts. They inevitably result in client disappointment.
7/27/2016
William Q. VERIFIED CUSTOMER
Vehicle Make : Honda
The repair on the CR-V looks great and your team was wonderful about keeping us informed about the status of the repair.
Thanks very much.
7/12/2016
Suzanne B. VERIFIED CUSTOMER
Vehicle Make : Audi
The frequent updates were helpful and I felt like I was being taken care of. Sara was a gem!
6/24/2016
Mark W. VERIFIED CUSTOMER
Vehicle Make : Kia
Great job!
6/10/2016
Brandon S. VERIFIED CUSTOMER
Vehicle Make : Ford
They did a great job with my truck even finished it today days early
6/9/2016
Robert M. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
I never met a business so hospitable and friendly! Appreciated the text updates
6/2/2016
Megan E.. VERIFIED CUSTOMER
Vehicle Make : Honda
Customer service was great, however, there are a few streaks of wet paint and the body work could've been a little better. Overall, good experience.
5/23/2016
Michael R. VERIFIED CUSTOMER
Vehicle Make : Subaru
Koonz did a beautiful job restoring my car. I was completely surprised and delighted that they made my license plate look new too.
Thank you for a job well done.
Mo Regulinski
5/19/2016
Davia A. VERIFIED CUSTOMER
Vehicle Make : Lexus
Having the text updates were amazing, thanks for everything!!
5/17/2016
Joel S. VERIFIED CUSTOMER
Vehicle Make : Jeep
car needed repairs after getting rear-ended. insurance company was less than helpful, but koontz made a case for a fair estimate of necessary repairs. even though the additional estimate was denied, koontz did an incredible job within the limit allowed by our lousy insurance company. car looks beautiful after repairs and drives like a charm, esp. after proper balancing of the tires. front desk and mechanics are very courteous and great to work with. will definitely be returning to koontz in the future and will highly recommend. THANKS TO THE ENTIRE TEAM AT KOONTZ FOR A GREAT EXPERIENCE!!!
5/13/2016
Gloria . VERIFIED CUSTOMER
Vehicle Make : Hyundai
I had multiple problems with my car and I am still not satisfied
4/29/2016
Virginia T. VERIFIED CUSTOMER
Vehicle Make : GMC
Best experience ever.
4/29/2016
Melissa G. VERIFIED CUSTOMER
Vehicle Make : Toyota
Thanks for your kindness and professionalism. Your shop went above and beyond in the little details, which made all the difference.
4/29/2016
Heather A. VERIFIED CUSTOMER
Vehicle Make : Honda
Wonderful customer service and my car looks fabulous!!! Thank you, Koontz!!!
4/25/2016
Shyanne W. VERIFIED CUSTOMER
Vehicle Make : Ford
You all are AMAZING. From the mechanics making sure they did what they had to do.. letting the front desk know to tell me I needed a new battery.. and for the text messaging service along with the cell iPhone calls with the ladies at the desk that are so polite and nice and genuine! and messages I was always aware of what was going on and you all did a great job. I even had a card in my car thanking me when I should be thanking everyone at Koonz for making a frustrating experience delightful. So thank you.
shyanne
4/23/2016
Janet J. VERIFIED CUSTOMER
Vehicle Make : Honda
They were totally awesome. They completed the job earlier than what they had told me. I am grateful for what they had done they did a great job. My vehicle looks GREAT
4/19/2016
Suzanna B. VERIFIED CUSTOMER
Vehicle Make : Lincoln
Amazing customer service. Felt very welcomed. Constant communication concerning the status of repairs. I would recommend to others.
4/12/2016
Samuel C. VERIFIED CUSTOMER
Vehicle Make : Ford
Not only was my Escape in perfect condition when I picked it up but the Koontz staff are the most pleasant, helpful folks I have had the pleasure of dealing with. I am telling all my friends and family. Thank you so much for casting about your customers. It shows in everything you do!!!
4/5/2016
Calvin P. VERIFIED CUSTOMER
Vehicle Make : GMC
Great communication, great service with pleasant and professional staff