I was so impressed by the quality of the repair job done on my bumper. The customer service was incredible and I was so happy with the final product. It was also such a nice surprise that my car was completely cleaned and looked amazing when I picked it up! Thank you again!! I will definitely be recommending koontz to my friends and family!
2/11/2017
Milton C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Driver window doesn't work anymore, will come back first thing in the morning
2/1/2017
Lori C. VERIFIED CUSTOMER
Vehicle Make : Jeep
Excited work and loved working with them! Very professional and curtious. Would recommend them to others!
1/19/2017
Aly M. VERIFIED CUSTOMER
Vehicle Make : Nissan
It was wonderful. I felt like everyone had my best interest in mind. It was amazing. I was very impressed. Sarah was SUCH a help!!!
1/13/2017
Jacob N. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service! My car looks fantastic!
I would def recommend Koontz to a friend!
1/6/2017
Robert A. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Job well done and great customer service
1/5/2017
James W. VERIFIED CUSTOMER
Vehicle Make : Acura
The employee that helped me, I believe Sara, was extraordinary. She went over and above to help me get the insurance company straight.
Thank you!!!
12/14/2016
Dianne J. VERIFIED CUSTOMER
Vehicle Make : Kia
Good job!!!
12/1/2016
Gilberto C. VERIFIED CUSTOMER
Vehicle Make : Ford
Koontz did an amazing job. I hit a deer and there is no trace of any damage. I am very happy with the job done.
11/30/2016
William W. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I would never go anywhere.have recommended Koontz to all my friends
11/16/2016
Dennis P. VERIFIED CUSTOMER
Vehicle Make : Ford
car repair on the ford was so well done I can't tell that it was damaged. Thanks
11/16/2016
Kaitlyn S. VERIFIED CUSTOMER
Vehicle Make : Mazda
There was an electrical issue involving my gas tank reader when I got into my car accident and that was not fixed. Other than that. My car looks great
9/17/2016
Sarah W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Bad communication! Received texts throughout week with expected date/time car would be ready with no communication that date/time had changed. In my beginning to call afternoon before day expected to be done in when I can pick up car, told it may not be done but probably. I found out 2 hours before close of shop next day after me persistently calling that car would not be done. I had plans to go out of town that evening and would have appreciated further notice. In speaking to office, a rental car would be set up by your office due to car not being ready. In confirming with enterprise, reservation was set up under your account and would not be billed to me. In finding out today through looking through my bank account and in speaking with enterprise, for car rental (8/19 through 8/23) ended up being charged to me because your location did not pay bill. Unfortunately, I will be calling insurance company to file a complaint/make recommendation to not offer this location as point of service for other customers needing repair
9/4/2016
Michelle P. VERIFIED CUSTOMER
Vehicle Make : BMW
Customer Service was on.point. constant communication on the status of my car. My car was cleaned and look great
8/27/2016
Catherine F. VERIFIED CUSTOMER
Vehicle Make : Mitsubishi
Sarah and Jami were so helpful and assuaged my worries. My car looks AMAZING. Thank you!
8/24/2016
Christopher F. VERIFIED CUSTOMER
Vehicle Make : Honda
When we brought the car in we expressed concern about the condition of the tire following the collision. The gentlemen performing the inspection for the estimate agreed and further remarked that the suspension components also needed to be looked at midway through the process we called to remind/verify that this was done only to find out at pick up that the tire had a bulge and was unsafe to drive. This after the rental was dropped off. We will now lose another week while a tire is ordered and the other repairs are completed. This is unacceptable. The lack of communication in your shop cost us time and created a great inconvenience. I cannot speak to the repair performed as we have yet to take delivery of the car.
8/24/2016
Edward F. VERIFIED CUSTOMER
Vehicle Make : Acura
Friendly service. Excellent color matching and body work.
8/17/2016
Rachel B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
everything was perfect
8/9/2016
Rand D. VERIFIED CUSTOMER
Vehicle Make : Mazda
Quick service with excellent communication!
8/7/2016
Chaunnette B. VERIFIED CUSTOMER
Vehicle Make : Dodge
At first I was unsure about Koontz. The communication was not there. When someone has been in an accident a lot of thoughts are going through their mind. My vehicle was returned on today and it looks like new. So I can say that it was worth the wait!