Courteous well run and nice nice people to deal with I would not change anything
2/18/2016
Tim K. VERIFIED CUSTOMER
Vehicle Make : Saturn
I had left a text about an issue before I received this texted survey. It gives the impression that whatever I say now won't be read either. To recap what I'd already communicated, my rear left tail light housing was not fastened down (large plastic wing nut was backed off half way) and the lamp in that same housing wasn't functioning either. I've already fixed those issues. However, when driving tto North Canton thus morning the car is pulling hard to the left. I was charged for a full alignment. Even when driving in the far right lane the car still pulls left opposite to the direction the pavement is crested. I'm impressed with the paint repairs but not very happy with everything else. I don't know if I would choose Quality Auto Body again if the need arose.
2/13/2016
Curtis P. VERIFIED CUSTOMER
Vehicle Make : Nissan
The overall experience was the best it can be. I will not go any where else to get my cars repaired.
2/6/2016
Todd T. VERIFIED CUSTOMER
Vehicle Make : BMW
Fantastic experience! Everyone I dealt with at Quality was friendly, knowledgable, and professional. To top it off the car was done BEFORE it was promised. I'll definitely recommend Quality Body Shop to anyone that asks.
2/3/2016
Tina H. VERIFIED CUSTOMER
Vehicle Make : BMW
Thank you!
1/30/2016
Ann K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Every aspect of your service exceeded my expectations! The car was sparkling clean and the body work looks great. Communications on scheduling and status were also excellent. Thank you!
1/27/2016
Douglas P. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent and attentive service , very easy to know progressive of car.
1/23/2016
Katherine S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Quality Body makes a stressful situation (having your car repaired) so easy, which is great. I have brought my vehicle in for service here every time I've needed it since I moved to the Akron area, and have never been dissapointed in the results. The staff is super nice and easy to communicate with.
1/22/2016
Suzanne P. VERIFIED CUSTOMER
Vehicle Make : Mercury
The work was excellent and the service great. Thank you for a job very well done. You exceeded my expectations.
1/22/2016
Bob S. VERIFIED CUSTOMER
Vehicle Make : Infiniti
It took 5 days for the Progressive Adjuster to come out so the work could get started. While this is not the fault of Quality Body Shop, I received no notification or update from Quality Body Shop about this problem. On the 4th day I called for an update, hoping the work was finished, only to find out that they were still waiting on Progressive to even respond! Wow! Why no update on day 2, or day 3, or actually any update since this only came to my attention when I called on the 4th day. I could and would have called Progressive to remedy the situation early on. I had a rental car that reeked of smoke (swapped it for another one), but ended up regretting that I opted for additional insurance coverage that over 9 days amounted to a couple hundred dollars not covered by Progressive. Had I known about the problem with Progressive and the delay not resolved, I would have taken my car back and rescheduled the work for another time. Love Quality Body Shop, long time customer, but this time the **** was dropped in my opinion
1/21/2016
Mike W. VERIFIED CUSTOMER
Vehicle Make : Ford
I'm very pleased with the polite and professional service I received. There was continuous communication and the work was completed on time and of high quality.
I would strongly recommend them to family and friends.
1/16/2016
Phyllis P. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Your professionalism, courteous staff, updates and the actually work done are fantastic! You should train other businesses to treat their customers as if they are super special! You take the headache out of the experience of an accident. Thanks David and Nicole. If I ever have another accident you will definitely see me again.
1/16/2016
Joyce R. VERIFIED CUSTOMER
Vehicle Make : Honda
I love it, it is beautiful!
1/15/2016
Johnny D. VERIFIED CUSTOMER
Vehicle Make : Toyota
You have always done great work from this day on I will only get my car repaired by Quality Body and tell all my friends and F.B friends where to go for body shop repairs
1/14/2016
Julie K. VERIFIED CUSTOMER
Vehicle Make : BMW
Excellent work and communication. All questions and concerns were promptly addressed. Immaculate shop.
1/14/2016
Anant R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Been working with Quality for over a decade. Great people, great service. Thank you for always going above and beyond.
1/14/2016
Annette R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Great experience. Everyone was nice and very professional and provided excellent customer service. Would recommend to anyone!
1/10/2016
Robert H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Professional, courteous, and competent. Great experience. Thank you everyone.
1/9/2016
Scott . VERIFIED CUSTOMER
Vehicle Make : Chrysler
Great experience! Staff was amazing and the work was perfect. They were great at communicating throughout the process! Thank you!!