Juan is the best! Fast, courteous, so knowledgeable and just an overall asset to your business. He went out of his way to help me. Excellent!
8/2/2018
Ryan W. VERIFIED CUSTOMER
Vehicle Make : Honda
We received excellent service from start to finish. We will definitely refer your company to our family and friends. Thank you Juan for taking great care of us as well as the car :).
8/1/2018
Bo C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Juan was fantastic. Couldn't have asked for a more friendly person to work with. Thanks again!
8/1/2018
Michael S. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great job. Kept us informed of progress which was appreciated. Highly recommend!
8/1/2018
Bao H. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Great, friendly and responsive to inquiries. Thank you guys! Tom is very nice as well.
7/25/2018
Lois A. VERIFIED CUSTOMER
Vehicle Make : Honda
I'm very satisfied. It was done swiftly and I'm able to go on my trip as planned. Thank you again for a job well done.
7/24/2018
Danijela G. VERIFIED CUSTOMER
Vehicle Make : Subaru
Best customer service! Mr. Tom blew me away!
Thanks for all the effort.
Also, texting feature was super convinient!
7/23/2018
Cristhian F. VERIFIED CUSTOMER
Vehicle Make : Honda
Very customer service oriented collision center. I am very satisfied with the work And the professionalism of the staff.
7/19/2018
Charles H. VERIFIED CUSTOMER
Vehicle Make : Ford
Couldn’t be a better experience! Car was repaired perfectly and Juan came in on a Saturday to deliver the car to me based upon my travel schedule. Much appreciated
7/15/2018
Billy J. VERIFIED CUSTOMER
Vehicle Make : Subaru
Excellent communication, friendly staff, frequent updates, and SUPER work on my car. Also, car repaired FOUR DAYS EARLY! Thank you!
7/14/2018
Norma F. VERIFIED CUSTOMER
Vehicle Make : Toyota
To whom it may concern: I am 95% satisfied with my interactions with Carcraft Collision Center. The staff are very professional (Juan in particular) and efficient. The -5% is attributed to not following up by phone (2-3) times as stated. I had to call to get a response. This comment do not take away from the overall experience, however, this survey should be about the customer bringing up to management's attention any issues for service improvement. Thanks for the good work. Norma
7/5/2018
Lynn H. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I have been to CARCRAFT several times when things hit or when I hit something and each time I have been treated extremely well and respectfully and have been totally satisfied with the work done on my cars at CARCRAFT> I thank everyone there, specially Juan ****.
7/5/2018
Candice C. VERIFIED CUSTOMER
Vehicle Make : Toyota
From the moment I entered the establishment Juan's service was awesome. He was warm and genuine and empathic to my situation. He even was able to provide me with a tentative date my car would be fixed and it ended up being just that. I felt comfortable and in good hands at Carcraft Collison Ctr in Springfield. The finished product made my car look like moving happened.
6/24/2018
Anita M. VERIFIED CUSTOMER
Vehicle Make : Jeep
Excellent job. Recommended Carcraft to a friend.
6/14/2018
Javier A. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Great job!
6/14/2018
Kristine M. VERIFIED CUSTOMER
Vehicle Make : Honda
I am 100% satisfied I think you guys do a fantastic job initially I was referred to the car repair shop right down the street in the strip mall and I used you before so I actually had my insurance switch offices you guys are great kept me in the loop the whole time and I really appreciate everything that you guys do thank you Rex Morris ****-****-xxxx
6/12/2018
Robert L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Great experience, this is my 4th time in past 20 years. This experience was exceptional from the estimate through completion.
Juan was great to work with
Thank you.
6/10/2018
Jorge V. VERIFIED CUSTOMER
Vehicle Make : Toyota
The car drives like a champ! You ALL are the BEST! Thank you again for ALL the great work!
Lilian and Jorge Viscal
6/7/2018
Michael A. VERIFIED CUSTOMER
Vehicle Make : Honda
As always the car looks great - like new! Juan was very nice and efficient. You make it easy!!
6/6/2018
Joseph S. VERIFIED CUSTOMER
Vehicle Make : Toyota
It was very convenient that Carcraft Collision worked with Enterprise rental as we were able to leave the rental car when we picked up our car. Thank you.