Thank you for the good customer service and communication!
7/2/2023
James C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Receiving this survey weeks after my service is a good example of what I dealt with this time around. It was delivered right after the notice saying you would be sending repair updates as things progressed. Bottom line is that you didn't send a single notice of an update and my car sat in service for about a week after being told it would be a few days. I then had to have someone "email a manager" to see if you could release the car until the Lexus badge arrived. Unfortunately, this was the third time I've had the car back at the shop to repaint the tailgate because of bubbling/rusting in the same area. Each time before the communication was clear, but this time it was absent completely. Bad enough that I have to bring it back yet again and making it worse this time was the service.
6/24/2023
Jamie K. VERIFIED CUSTOMER
Vehicle Make : Toyota
I have a large scratch and dent still in the door that was fixed. There is also many smudges in the paint and there is a dent that I did not see prior to dropping my vehicle off to be repaired.
I called and left a message but still have not had a return call.
5/28/2023
Betty H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Appreciated the staff keeping us informed on the status of the work and explaining the reasons for the delay.
5/21/2023
Lisa H. VERIFIED CUSTOMER
Vehicle Make : Toyota
I do not expect a call back. I had to basically beg to get status updates when my tacoma was there. My advisor never called and the only person that contacted me was the estimator which should not have been his job to call me with updates. Then when I was told that the truck was done the flaring that was replaced was pulling away from yge truck because the double sided tape that was holding it was pulling away. Then it was fixed by the estimator . He should be promoted and paid more since he seems to be doing most of the work.
5/11/2023
Tina K. VERIFIED CUSTOMER
Vehicle Make : Jeep
Told me and the insurance company 2weeks. It was a month and a half. I wasn’t reimbursed for my rental car because of this. When questioned about it they stated it was worked out with the insurance and I would be reimbursed. The insurance company stated that was a lie. When I finally demanded my vehicle back they broke me shifter knob and my passenger door handle. I am still waiting on my spare tire. It has been over two weeks for that. Nobody seems to care. Bunch of fake, lying people.
5/1/2023
Bonnie M. VERIFIED CUSTOMER
Vehicle Make : Nissan
Job well done
4/16/2023
Amanda J. VERIFIED CUSTOMER
Vehicle Make : Kia
Great job!
4/4/2023
Barbie D. VERIFIED CUSTOMER
Vehicle Make : Ford
Absolutely. The paint was a match. They did wash my car. I did not have to rent a car. And I just appreciate you so much.
Thank you so much.
Ms. Barbie
4/3/2023
Christine V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Excellent job on repair
3/11/2023
John H. VERIFIED CUSTOMER
Vehicle Make : Honda
No need to contact me. Lexie and John were great if not for them I would not have known the real story. I got notifications and calls telling me what was going on that were completely wrong. If it not for John and Lexie that I called when getting information that seemed wrong I would never know the real situation.
3/4/2023
William P. VERIFIED CUSTOMER
Vehicle Make : Ford
Rose knows her business and kept me informed during the process. I would highly recommend Toyota for collision repair on any vehicle model.
3/3/2023
Robert B. VERIFIED CUSTOMER
Vehicle Make : Toyota
great job!!
2/12/2023
Jack S. VERIFIED CUSTOMER
Vehicle Make : Toyota
the repair was nicely done.
the cost was high.
personnel were pleasant, but could have been nicer.
1/21/2023
Dewey T. VERIFIED CUSTOMER
Vehicle Make : Hyundai
I say it was very fast friendly service got my car in and out as quick as possible everything was done to perfection and I would definitely tell anybody looking to have their car auto body work done to go to you guys
12/20/2022
Charlie S. VERIFIED CUSTOMER
Vehicle Make : Kia
Car was not totally repaired even after being in your possession from Aug - Dec.
12/18/2022
Richard C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Dopped off my daughter's car for a small scratch/dent/paint repair that was suppose to be done in **** week... Car was never touched for 2 weeks and finally was repaired the end of the 3rd week.. Now we have to return it again since one main scratch was never even touched on the drivers door handle???
12/16/2022
Lorne M. VERIFIED CUSTOMER
Vehicle Make : Lexus
I was happy with the repair results however when I tried to call in to see the status of my repair no one answered the phone to update me. The problem with this was I did not know how to estimate when my car would be finished. I did not know if it would be done in a week and a half or three weeks. That makes it hard to plan things.
12/2/2022
Melissa B. VERIFIED CUSTOMER
Vehicle Make : Jeep
It was a terrible experience. Each time I can in the people didn’t know what was going on. They were not straight forward about the cost of the full repair. I do not need anyone to contact me and I would never bring another vehicle to you.