First Team Collision

As I've stated before, from the beginning, the adjuster didn't do what was asked of him by my insurance company. He chose to do things "the way he's always done them", which is what caused the first delay in getting the supplement approved. That was delayed by at least 10 days- so that's at least one week of car rental out of my pocket. I was never kept informed of the status of my repair unless I called. I was lied to about a part that they were waiting for and things were blamed on the pandemic or the parts manager not giving the adjuster all the info he needed. All of those delays caused me to have to pay over $800 for a car rental. I realize that I was going to have to pay out of pocket for a car but I never thought it would be for over a month. At no time did I ever feel like anything was being done to expedite my repair. I brought my car here because this is where I bought it thinking I would be taken care of. I was not. The only positive thing are the two women that answer the phones at your front desk- they are courteous, respectful and actually do what they say they will. I am already having to bring my car back because of a defective piece of equipment-how am I supposed to feel confident that the rest of my repair was done with integrity and expertise? And my battery was run down while in your care - it's a 2 year old car, the battery should not have died 3 days after it was returned to me.

My RAV4 looks brand new! They did a beautiful paint job. Everything ran smoothly and I was provided a rental while it was being painted.

I understand there's supply chain issues, but repairs took almost 2 months. Additionally, the keyfob no longer works with hands-free entry and lock door features. When asking to get it fixed, the collision center (who is responsible for it no longer functioning) said it's not their problem and to go to the Honda dealership instead. Finally, there was debris in the trunk from repairs that weren't cleaned up.

No comment I said my peace on the last survey

Ms. Asiah was awesome, she kept me in the loop with everything and always was polite and nice. For the the person or peoples who had a hand in getting my car fixed I thank you, y’all did a wonderful job.

Job well done ????

Communication in the collision department is not acceptable. My car is not complete even though I paid for the parts August 30, 2021 and the collision department having my car for over two weeks at the end of September into October. I look forward to your call.

Keep during the good job you do I really appreciate it.

The worst customer service I’ve experienced in the industry. I am still awaiting rental car resolution

Great work done on time!

The front desk personnel were superb. The team repaired the collision repair nicely. They did not update me on the progress so I needed to call. I asked that they repair a small dent over the front wheel. They agreed to do so, but did not. The manager was supposed to send me a quote on that repair after I picked up the vehicle but did not do so.

Did a great job and everyone was very helpful.

car looks like new

They was very respectful and did a great job on my vehicle.

Job well done

I appreciated the beautiful body and paint work, as it looked perfect to me. I received great customer service by all I came in contact with. My vehicle was so clean when I picked it up which was a pleasant surprise. Sincerely, Judy Major

The repairs were done well. You can't tell where the damage was. Everyone I spoke with was pleasant and helpful. My car was exceptionally clean when I got it back.

The teem did a supper job.

Working with the team has been great. Thank you!

Good communication