First Team Collision

The only complaint is not with first team but enterprise. The car was scheduled ahead of time and I still waited an hour to get it

Our representative Jeff was very nice and professional. He seems very busy and is sometimes difficult to reach. Things seemed a little disorganized getting the car into the shop, once it was in the shop they seem to do a good job. We did have to remind them for different times that they were supposed to make an extra key for us which wasn't ready when the car was ready.

Repair job was excellent. My only complaint on the repair is length of time it took after drop off was 2.5 weeks. Overview: repair bumper and trunk door, no electronic or engine parts changed, parts were already arrived prior to drop off, vehicle is 2015 model. Customer service was very poor and unprofessional. The initial estimate of the car was approximately 3400; final price was 4400. I was self pay and this is quite a significant offset that I was not prepared for. Fortunately/unfortunately, the repair took long enough (2.5 wks) that I was able to find extra funds. I recommend that the estimators follow up on actual costs at the end to become more accurate. When I called to check status, I was frequently handed off to multiple people, typically 3. Every time, I have had to leave a message that was returned only twice out of the 9-10 messages that I've left over the course of 2 months. When I did finally reach Jeff, he was very nice and answered appropriately. On two separate days, I physically visited First Team after the estimated completion date (based on the online estimate), I was not able to find the status of my vehicle and was told to leave a messages, neither of which were returned by phone or online. When I physically visited First Team, I could tell the front desk was getting push back from people who worked in the back. I recommend increased employee communication and respect as there is lack of "team" in "First Team." Online, as indicated earlier, the completion date/estimate is not accurate and not updated. The estimated price was accurate and was very helpful. Thank you for reading.

John was amazing. The personal calls along with the automated text updates on how far along my car was in the process made it possible for me to not feel anxious about what was going on with my car. gor the first time, my car was ready right on time. The whole team was fantastic. Thanks again!

I want to personally thank Mr. John! He and Amy rock!

I appreciate the fact that you were able to complete the task ahead of schedule. The professionalism and friendliness of your staff is to be commended! Thank you.

The process took a long time , but I was informed along the way of progress . Issues that came up where addressed and corrected. Everyone was professional and willing to go out of their way to assist in process.

This was the best car service I have ever had you all were great especially Lea, Thank you for making my experience stress free.

Thank you for the frequent updates and the speedy turnaround time.

My whole experience from beginning to finish, was a pleasant one. Everything was done on time and I was kept informed throughout the process. And when I added something, they were accommodating.

I experienced very good customer service. I would highly recommend them.

Great job!

Very efficient and polite. Made the whole process quite painless. Thank you for all did. Couture

We are always completely satisfied with first team collision. John always goes above and beyond. Thank you!!!

Leah was great to work with

First Team handled every detail of our car repair with diligence and superb care. We were kept informed throughout the process by text which was great! Each member of the team was very courteous and professional. We will definitely come to First Team again and highly recommend them to others! Thanks for a job well done!

I cant remember her name but she worked on my pink chevy spark, I think it was Lena give her a 10 on everything !

John was great to work with

Outstanding service. I was provided progress updates via text and phone messages. The repairs were completed on schedule. Completely satisfied.

Great job to John, he was always keeping me abreast of what was happening and told me trust at all times. Thank you very much for all your help and trust me when I tell you that I will come back for all my services. Thanks again