As far as the repairs itself, I am satisfied with that. What I'm not satisfied with is the customer service aspect with the collision department. They were rude in person and they were rude on the phone. Would not bring my vehicle or recommend anyone to take their vehicle there solely on the way they spoke. I have worked in the customer service industry for over 15 years, people don't WANT to be there getting their car repaired, so try putting yourself in the customers shoes and treat them a little kinder.
12/26/2020
Elena W. VERIFIED CUSTOMER
Vehicle Make : Honda
The car was given to me wet from the rain and no one double checked the work on the hood or went over it with me seeing as how this was the second time I have brought my vehicle back to fix these issues. After the days of rain, I noticed trash in the paint and a top coat issue closer to the windshield. There is still a gap on the front and sides of the hood. If there will always be a gap, this should have been stated before the work was done. BUT, because this is a Honda part it should fit properly right? The Honda dealership is right down the street if it was an alignment check issue. They could just go down there and look at another one to get it right.
12/22/2020
Antione C. VERIFIED CUSTOMER
Vehicle Make : Toyota
I believe the young lady name is Jessica Meadows she is very helpful that first thing she always take keep me informed and do a professional job
12/18/2020
Emily E. VERIFIED CUSTOMER
Vehicle Make : Toyota
Stacy was awesome. She went above and beyond to make sure things were taken care of for me. She communicated with me frequently and answered any questions I had. She updated me on my vehicle often.
My only complaint would be when I arrived there was still a multitude of sticks and leaves visibly hanging underneath of my vehicle. The first thing I had to do when leaving was schedule an appointment to get my car cleaned. Overall a great experience though.
12/17/2020
Christina P. VERIFIED CUSTOMER
Vehicle Make : Subaru
Jessica was great!
12/17/2020
William P. VERIFIED CUSTOMER
Vehicle Make : Toyota
The inside and outside of the car was clean and very very nicely, And the crew was quick to respond to some low tire pressure that happened while the car was sitting around in the cold. They filled up my tires to the correct pressure.
12/11/2020
Linda M. VERIFIED CUSTOMER
Vehicle Make : Toyota
None
12/10/2020
Brandon R. VERIFIED CUSTOMER
Vehicle Make : Honda
I just want the plastic door trim replaced. It was splatter on it. Everything else was great. My door looks great and Jen Marple has been very kind. Just need the door trim fixed and I’ll be on my very way.
11/16/2020
Vickie C. VERIFIED CUSTOMER
Vehicle Make : Ford
Top rate customer service. Thank you.
11/10/2020
David H. VERIFIED CUSTOMER
Vehicle Make : Toyota
Always have someone check the quality of the work before calling the customer and saying work is complete. A 40K vehicle should be repaired properly without leaving a mess in the vehicle and the damage repaired correctly. And never tell a customer it doesn't look that bad when taking about the repair the dealership did. It should look good as new.
11/7/2020
Dorothea W. VERIFIED CUSTOMER
Vehicle Make : Toyota
Other than dealing with John Joseph it was perfect
10/27/2020
Catherine F. VERIFIED CUSTOMER
Vehicle Make : Subaru
Beautiful job. No evidence whatsoever that there was an accident involving my car.
10/26/2020
Barbara L. VERIFIED CUSTOMER
Vehicle Make : Subaru
Let me start that they kept me informed in every step of the repair. They got the job done on time just like they said they would.
Your customer service is outstanding! Not too many companies care like that anymore.
My car door looks great you would never know that it was replaced.
Thank you for all your wonderful caring people.
10/22/2020
Sonia L. VERIFIED CUSTOMER
Vehicle Make : Ford
My insurance company referred me to First team for car repairs. There was a issue with a repair but was solved promptly and efficiently.
Thanks
10/15/2020
Raymond B. VERIFIED CUSTOMER
Vehicle Make : Toyota
thank you for a great job with the repairs.
10/14/2020
Amber W. VERIFIED CUSTOMER
Vehicle Make : Subaru
Wonderful repair, great customer service
10/1/2020
Edna H. VERIFIED CUSTOMER
Vehicle Make : Kia
Did a beautiful job and kept me informed
9/8/2020
Carolyn D. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great job. Expeditious handling and excellent repair work.
9/4/2020
Catherine N. VERIFIED CUSTOMER
Vehicle Make : Subaru
Although the repairs took longer than I expected Stacy kept me up to date twice a week so I never felt lost in the system. Several neighbors have commented on what a nice job you all did. Thanks.
8/29/2020
Ericka C. VERIFIED CUSTOMER
Vehicle Make : Lexus
I have additional scratches on my vehicle. I called my contact person at First Team but I haven't received a call back.