At the time of pick-up, I wasn't shown the car as far as repairs and what was done, just took deductible and gave me keys to give to attendee to get. When he pulled up and as I was looking it over, the car looked very dusty on the exterior, and only wheel shining was only tire that didn't get replaced. Very poor customer service and seemed process was a rush job. Just glad to have my car back so I can get it looking right.
10/11/2024
Sophia D. VERIFIED CUSTOMER
Vehicle Make : Nissan
Great job love it my car looks brand new
9/22/2024
Shasta H. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Car still driving shakey after being hit. Feels like the alignment is off or something. I mentioned this when I dropped it off and it's still feels the same
9/12/2024
Sherry P. VERIFIED CUSTOMER
Vehicle Make : Honda
I wish my car were not totaled by the insurance company handling my claim. Welcome to the USA, right? If I have work to do in the future, I would bring my car to your establishment for repairs. I thank you for the time and care you spent helping me deal with the horrible journey of repairing a car
8/25/2024
Keontae W. VERIFIED CUSTOMER
Vehicle Make : Kia
Lack of communication
Vehicle was still had broken glass that was not properly cleaned up
8/20/2024
Daniel B. VERIFIED CUSTOMER
Vehicle Make : Ford
They did a very thorough job with my vehicle.
7/5/2024
Greg S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Perfect repair and paint match. Can’t ask for more.
6/10/2024
Demi W. VERIFIED CUSTOMER
Vehicle Make : Subaru
All repairs were completed as promised and in a shorter time than predicted. I was also given progress updates. If I need collision work done in the future I will definitely return and I will be happy to recommend that others use First Team on Western Branch Blvd.
6/9/2024
Kyle C. VERIFIED CUSTOMER
Vehicle Make : Toyota
Initial repair had an issue but First Team took care of my concerns and corrected the repair.
5/30/2024
Susan B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Great service
5/17/2024
Paul C. VERIFIED CUSTOMER
Vehicle Make : Subaru
Great job! Responsive and professional!
5/12/2024
Julianne B. VERIFIED CUSTOMER
Vehicle Make : Honda
I can't believe it... My car looks untouched. They really did a phenomenal job! I am beyond grateful for their hard work and dedication.
5/11/2024
Steven B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very good work
4/12/2024
Veronica D. VERIFIED CUSTOMER
Vehicle Make : Kia
They did a excellent job
3/31/2024
Steve G. VERIFIED CUSTOMER
Vehicle Make : Honda
Car was in shop over 3 months and after 3 K from Geico for car rental I still had to pay over 1400 out of pocket to rent a car. The last month car was in shop I got very little response about delays .
3/28/2024
Susan W. VERIFIED CUSTOMER
Vehicle Make : Honda
The team was knowledgeable and courteous and kept me informed of the needed repairs and insurance coordination was all done timely which kept me stress free. The repair itself was complete to my satisfaction.
Thank you!!
3/27/2024
Linda C. VERIFIED CUSTOMER
Vehicle Make : Subaru
First Team Collision did an amazing job on my Forester. The staff was friendly, informative, and took care of the work promptly. Thank you!!
3/25/2024
Brenda K. VERIFIED CUSTOMER
Vehicle Make : Kia
Looks good
3/24/2024
George J. VERIFIED CUSTOMER
Vehicle Make : Dodge
I was treated well and and everything moved smoothly
3/17/2024
Martin ****. VERIFIED CUSTOMER
Vehicle Make : Toyota
The paint job matched perfectly. I felt my needs were understood and certainly were met or surpassed by the Paint Dept.