You have issues with your entire repair process. The Enterprise rental is the only part I appreciate.
I will be contacting management and possibly regulatory oversite via separate channels.
7/28/2016
Kristofer C. VERIFIED CUSTOMER
Vehicle Make : Honda
Unprofessional staff, uninformed of remaining damages when car was released, given incorrect completion dates multiple times, given incorrect information as to why car was not completed on time, calls not returned in timely manner
7/28/2016
Hector S. VERIFIED CUSTOMER
Vehicle Make : Hyundai
Even though it longer than expected they were very courteous and even volunteer to pay for three days of my rental since it was coming out of my pocket. They did an excellent job with the paint job.
7/27/2016
Paul R. VERIFIED CUSTOMER
Vehicle Make : Honda
Great service..very professional..
7/27/2016
Joseph C. VERIFIED CUSTOMER
Vehicle Make : Mazda
Not much to say.Kathy in the office was very nice
7/26/2016
Arnose B. VERIFIED CUSTOMER
Vehicle Make : Honda
The car came back good as new, paint job is flawless!
7/18/2016
Judy B. VERIFIED CUSTOMER
Vehicle Make : Honda
Very pleasant and helpful associates. I was very happy. Thank you
7/15/2016
George K. VERIFIED CUSTOMER
Vehicle Make : Dodge
The good is not aligned properly. When I wash my car, water Will get into the engine area. Also, my stearing is difficult. I refuse to bring it back because Auto Nation will NOT provide me a loaner and so far , collision center has not proven trustworthy on their time of completions. I am unhappy (putting it nicely).
7/7/2016
Jocelyne C. VERIFIED CUSTOMER
Vehicle Make : Ford
Thank you for a timely repair.
6/28/2016
Alberto V. VERIFIED CUSTOMER
Vehicle Make : Toyota
Customer service rep was great
6/25/2016
Mayra M. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
Could not ask for a better service
6/23/2016
Jeffrey K. VERIFIED CUSTOMER
Vehicle Make : Ford
Total Professionalism is how I would describe the people and the process at Autonation Collision Center Pembroke Pines. From the moment I contacted **** to make an appointment to get an estimate to keeping me in the loop with clever text messages on the status of the work on my truck to the excellent craftsmanship and a timely delivery. Everything was first rate!
Keep up the GOOD WORK!
6/16/2016
Peter D. VERIFIED CUSTOMER
Vehicle Make : Nissan
As good as new!! And a car wash! Great job.
6/16/2016
Manuel M. VERIFIED CUSTOMER
Vehicle Make : Dodge
Great service across the board. Great rental was provided, timely repair and return of my vehicle. Very happy, added another vehicle to my policy.
6/14/2016
Annie B. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Everyone did and awesome job thanks for thanking care of truck
6/13/2016
Yolanda M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I haven't encountered this processing in awhile. Definitely a culture shock of misinformation.No accidents in my history in years, this was just a scratch on the finder. Vehicle dropped off 31 May 2016 to William/MB. Pickup/delivery 2 Jun 16. Extended Rental cars fees my responsibility; $109 for 4 days I had to pay. The initial processing of work was horrible and ended up being the consumer responsibility and not the Collision Center processing of the vehicle. I communicated with William and the collision shop and was never informed my vehicle was sitting till 2 Jun and not processed on 31 May 2016. The customer had to fit the bill for the vehicle sitting and no responsibility to William or the Auto Nation Collision Organization.
6/10/2016
Ana D. VERIFIED CUSTOMER
Vehicle Make : Honda
Great customer service all the way through from dropping off the car to picking it up.