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Real Reviews from VERIFIED CUSTOMERS
Barbara (bobbi). VERIFIED CUSTOMER
Vehicle Make : Lexus
Didn’t complete all request/needed repairs, waited 7 months for an appointment , Status was not communicated unless I initiated it. Drove 5 hrs there and back - suggested I return for work not completed? Never had such poor service from Lexus before. 20 year Lexus owner will not be returning
6/23/2022
Stefanie R. VERIFIED CUSTOMER
Vehicle Make : Lexus
No-weekly communication at least
6/11/2022
Agurrie M. VERIFIED CUSTOMER
Vehicle Make : BMW
They took a long time to repair my car, they went a month without touching it from 2/24 to 3/24, I would not recommend it to anyone.
6/10/2022
William James. VERIFIED CUSTOMER
Vehicle Make : BMW
The process was quick and thorough. Great communication as well.
5/19/2022
Alexis G. VERIFIED CUSTOMER
Vehicle Make : Acura
Very smooth process with frequent updates.
4/21/2022
Carl N. VERIFIED CUSTOMER
Vehicle Make : Porsche
All I can say is that my car looks terrific!! took a long time with parts shortages, but I love the end result.
3/30/2022
Allan C. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Great professionalism and having staff keeping me update on status throughout process. Completely stress free.
3/30/2022
William V. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Outside of the time frame which I know you had no control over the delivery of parts, we were very satisfied with the service.
3/30/2022
Margret G. VERIFIED CUSTOMER
Vehicle Make : Porsche
I talked to your team, I've sent messages. YOu just keep asking and don't do anything.
3/30/2022
Keia H. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Very professional experience! Dean Burnett went beyond to ensure the timely delivery of my repairs and made the process seamless!
3/18/2022
Kelly C. VERIFIED CUSTOMER
Vehicle Make : BMW
I haven’t had my complete repair yet. The paint color is wrong so it needs to be redone. I was told I would be contacted when that was ready but haven’t heard anything yet.
3/18/2022
Kimberly R. VERIFIED CUSTOMER
Vehicle Make : BMW
John and Anna were great - thank you!
3/4/2022
Huberta Aloisia. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
I am very sarisfied with the repair. Corey Laudermilk and Randle Medlin did a super job in answering my many questins. They were very pacient and courteous. I recommend both for a recognition and your business to people that need your service. Thank you, H.A. Barrett
2/19/2022
Jim P. VERIFIED CUSTOMER
Vehicle Make : Vehicle
There are fingerprints on my passenger window that Won’t come off, also on my trunk. Furthermore, the paint job isn’t perfect, meaning it looking like slight scratch marks lightly across the top - I haven’t gone to any car wash only washed by hand and used chamois to dry when I noticed this. It’s matched perfectly, but it’s not quite right, unfortunately. I feel like the window prints I’ll eventually get clean, but I fear the trunk prints will not, but I’m hopeful.
2/19/2022
Ryan G. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Great communication and great work on my sprinter van. ????
1/8/2022
Lon E. VERIFIED CUSTOMER
Vehicle Make : Vehicle
It’s complicated…. My work was completed, but it took 2 weeks after I got a call to get the car for y’all to actually allow me to have it. Something about State Farm sending the check to the wrong place. I don’t understand why that was my problem. You guys know they are good for it I suggest when working with a major insurance company (like State Farm), don’t hold the car hostage while working out the details. Or don’t call me to say the car is ready if it’s actually not
12/22/2021
Gerald O. VERIFIED CUSTOMER
Vehicle Make : Vehicle
Trunk space of my car was not cleaned at all after car was completed and dropped off at my house.
12/15/2021
Charles P. VERIFIED CUSTOMER
Vehicle Make : Porsche
Looks like new
12/1/2021
Kacy P. VERIFIED CUSTOMER
Vehicle Make : Range Rover
I appreciated the way the team provided updates throughout the process and how the front desk staff was always available and nice when speaking with me. Overall a really great experience!
12/1/2021
David S. VERIFIED CUSTOMER
Vehicle Make : Lexus
One small issue that has been completely rectified. Perfect "10" in all areas.
11/12/2021