There was a lot of residual body compound on my car when I picked it up. Joe the body shop manager stayed late to allow me to pick up my car 15 minutes after the shop closed. He was even nice enough to get all of the body compound off of my car.
4/14/2015
Tommy R. VERIFIED CUSTOMER
Vehicle Make : Lexus
We were not timely notified the car was
ready to be picked up, yet we were taken
To task by Enterprise and Nationwide.
Enterprise has not yet returned our deposit
because of lack of communication on your part.
The trunk of our car was dirty and full of tiny blue
Particles. If they were supposed to detail the car, it was
Not up to our expectations. We would not have wanted
To pay for that sloppy job.
3/18/2015
Regina B. VERIFIED CUSTOMER
Vehicle Make : BMW
I had the worse experience ever dealing with Karen Jankowski or should I say not dealing with Karen. I started dealing with Jim who was very courteous and responsive. Once it became an insurance claim, it changed to Karen. Karen did a horrible job representing Hendricks and Nationwide. I was not kept informed unless I called to the point I had to have my nationwide agent call Karen to provide an update. I left the collision place and went down the street to the dealership because my tire pressure was low. I received excellent service on a Saturday without an appointment. Karen needs some training from the reps at the dealership. Please take her off the Nationwide account. Should I need more work I will not come back if I have to deal with Karen nor will I recommend sending any other Nationwide customers there.
3/1/2015
**** C. VERIFIED CUSTOMER
Vehicle Make : Infiniti
The service was excellent
My assigned representative was excellent
Customer service was excellent
My only small minute complaint was that the car
was delivered with a mound of snow. It was apparent
That they snow had fallen and no one attempted
To present the car in a more pleasing condition.
Like I said, complaint was minor, service was EXCELLENT, not to
Forget body work... TOP NOTCH
2/28/2015
Vanessa D. VERIFIED CUSTOMER
Vehicle Make : BMW
The car looks awesome!!! I would never know it happened. Fantastic job and the car was so clean!!!
2/22/2015
**** S. VERIFIED CUSTOMER
Vehicle Make : Toyota
The Hendricks people have been absolutely great. Joe, my rep was great as well. I would recommend these folks to anyone.
1/31/2015
Roni C. VERIFIED CUSTOMER
Vehicle Make : BMW
Joe was wonderful and facilitated a smooth and easy process...in and out ...Enterprise was wonderful and accommodating ....joe helped coordinate my reservation with USAA and secure a comparable vehicle. The daily updates were very nice as well. The front desk was VERY friendly and helpful. excellent experience-thanks!
1/31/2015
Rodney S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Absolutely tremendous service!
1/31/2015
John T. VERIFIED CUSTOMER
Vehicle Make : Ford
The service was outstanding, Alexis, Joe Faircloth, made an unpleasant event a pleasant experience. They kept me informed at all times, and realizing my need for the vehicle, got it finished a day before project. Rest assured I shall recommend Hendrix to all who need excellent service with a group of great people.
1/31/2015
Susan S. VERIFIED CUSTOMER
Vehicle Make : Lexus
The whole experience from start to finish was very professional. Phone calls were answered promptly and all involved were courteous and helpful . I trust Hendricks auto repair completely. Thank you Susan S
1/29/2015
Natalie M. VERIFIED CUSTOMER
Vehicle Make : BMW
I would prefer not to be contacted. The repair work looks great but the front rim was not taken care of, someone is coming by to take care of it. I wish that all of the repairs were completed before I picked up the car.
1/29/2015
Joshua B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The car was not complete upon pick-up, the door handle was not painted. They fixed the door handle, so I picked the car up- only to learn the window is not properly working, the back rim still has damage due to the accident, and the air stem was not changed- but charged for it...
1/26/2015
Donald T. VERIFIED CUSTOMER
Vehicle Make : Lexus
The updates on progress of repairs were helpful. The calls were always courteous and professional.
1/26/2015
Steve P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything was fantastic. Joe was great and we loved getting the daily status emails on where the car was at in repair.
1/24/2015
Gene A. VERIFIED CUSTOMER
Vehicle Make : BMW
They were very attentive on keeping me updated on the status. However I took it there on Jan 2 and it was 20 days later before I got it back. Fortunately the accident was not my fault and the rental car was covered. Either way, it shouldn't take over 3 weeks to repair 3500 in damage. I still feel you did a comprehensive job
1/23/2015
James M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very efficient and professional staff. I was kept well informed of the progress of repairs by frequent and timely text message and email updates. I was also left with the very strong impression that my business and relationship with the Hendrick brand was highly valued by the staff and by the company. Great experience overall.
1/23/2015
Reginald P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
There is a deep scratch in the top edge of my trunk that wasn't there even before the wreck. After spending 18,000 on repairs I'm not sure how you could've missed a scratch. Please call me for an app to bring it in to be fixed. Thank you!
Mrs Pugh
1/22/2015
David C. VERIFIED CUSTOMER
Vehicle Make : Lexus
The Electronic updates and phone calls were appreciated. Thank you.
1/17/2015
Frank Michael. VERIFIED CUSTOMER
Vehicle Make : BMW
Karen, our advisor, kept us well informed as to the status of the repair. She was very helpful and courteous to us. We appreciate her efforts. A job well done!
12/19/2014
Latoya A. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The service here was amazing I received updates on my vehicle from start to finish and I will recommend Hendrick Collision to family and friends. Job well done!