Thank You for an awesome repair on my car! The entire process was very smooth and professional. I especially appreciated the automated emails that kept me updated throughout the procedure. Mark Rogers went overboard with great customer service that exemplified true concern for my reservations and requests. Hendrick Luxury Collision Center is the bomb!
12/9/2016
Harry R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Took three weeks to get appt. Estimate was done but found additional parts were required then kept the car for 11 days. I feel I was taken advantaqe of and that my car was not a priorty. I was told by my ins adjuster that this was a one day job but to expect two days.
Something was not right about the whole experience. I know the ins adjuster was not doing the work but he has a fairly good knownledge about repairs. I was given no indication from the repair shop that it would take that long for the repairs hence I did not get a rental which proved to be a hardship on me getting to work. I had to finally call about the car because it was taking so long. I just WAS NOT HAPPY ABOUT THE WHOLE EXPERIENCE.
I have had other work done at you place and found it was a good experience but not this time
12/7/2016
Gail M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everyone I dealth with was totally professional, courteous, friendly and helpful.
Karen, who was in charge of my service, was especially attentive regarding
dealing with the insurance company and keeping me advised of all that I needed to know or attend to.
The repair is impeccable, as expected, and I thank one and all.
12/6/2016
Ilana J. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Communication was extremely poor. Had to call multiple times in a row before the phone was answered.
12/6/2016
John R. VERIFIED CUSTOMER
Vehicle Make : BMW
Crystal kept me up to date on the status of my car and provided outstanding customer service. I also appreciate the attention to detail that the gentleman gave my car during the rebuild.
12/2/2016
Lavondia H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I appreciated the care and concern that Mark, my service advisor, gave me. I was so stressed and frustrated from the accident that caused me to need car repair but Mark and the Enterprise Car Rental team, Meagan and Reid, made things better. Thank You Mark. Excellence & Solutions With No Excuses!!!!
12/2/2016
Sandip K. VERIFIED CUSTOMER
Vehicle Make : Acura
It was one my worst experience period. Crystal never returned my phone
calls. The day my car was returned, i noticed that one of the parts (appliqu) was not replaced as agreed. I showed the scratches to Randall and the estimate clearly stated it needed to be replaced.
Randal asked me to call Crystal and have it replaced. I have called Crystal and have not received any message about it.
Now I wonder if any of the parts were actually replaced or they were just painted.
I hope some reads this and does something about it. I have been a loyal Hendrick customer. Bought all my cars from Hendrick but this bad experience makes me rethink my future purchases.
The reason I picked Hendrick to get my car repaired because of Hendrick name. I was getting the Option to repair the car at a much cheaper option at other repair shops.
11/30/2016
Eddie B. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank you for a job well done. Communication was perfect and car looks great! Thanks!
11/28/2016
Graham M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Special thanks to Karen and Rick
Graham
11/27/2016
Lynne M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Our service advisor was great in every way. The front desk administrator was a little confused from time to time. But in end all was well
11/24/2016
James H. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Car looks great. I liked the emails letting me know what was going on every step of the way.
11/23/2016
Felix L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything was good. I was well taken care of.
11/19/2016
Marcella G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I appreciated being contacted about the repairs as they were planned and the time needed to complete the work. My car looks like new again..The staff were great..Thank you again
MBGuiney
11/19/2016
Ray S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
There were difficulties in dealing with my insurance company and Hendrick kept me updated throughout.
11/16/2016
Paul A. VERIFIED CUSTOMER
Vehicle Make : BMW
I really liked that the service rep would contact me through text, email, etc. About the status/progress of the work on my car. It didn't just go into a black hole, with you not knowing what was happening.
11/11/2016
Laura D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone was Very helpful, courteous and quick. I mean every one. The car looks terrific fic. The constant communication
as very helpful.
Than you.
11/11/2016
Danny G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Passenger side front door appears to be out of alignment,
6/18/2015
Mia- ****. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Very thorough and accommodating.
5/6/2015
Roger C. VERIFIED CUSTOMER
Vehicle Make : Honda
I was extremely impressed with both the professionalism and the friendly staff. Your attention to detail refreshing.
Thanks for a job well done.