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Real Reviews from VERIFIED CUSTOMERS
David H. VERIFIED CUSTOMER
Vehicle Make : Porsche
The workmanship was excellent. It would have been nice if the work could have been completed more quickly.
4/13/2023
Nick N. VERIFIED CUSTOMER
Vehicle Make : Porsche
Well done
4/12/2023
Elizabeth D. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Hendrick Luxury did excellent work fixing my MINI. Viktor was very knowledgeable, kept me updated throughout and made it a really easy process. I couldn’t have imagined it going any more smoothly and my car runs like new. Thank you!
4/8/2023
Moses P. VERIFIED CUSTOMER
Vehicle Make : BMW
After a few minor adjustments the team got the job done! Thank you.
4/8/2023
Kiffany S. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
The overall work and customer service was great. I think there is an opportunity for you to offer loaner vehicles and to have a plan for unsolicited/routine updates on the progress of the repairs. I had good responses upon my request.
2/10/2023
Karen J. VERIFIED CUSTOMER
Vehicle Make : Lexus
I wish to speak face to face with someone in charge of this facility. This was the most horrible experience I had ever encountered at Hendrick. You can reach me at ****-****-xxxx.
1/25/2023
Victor K. VERIFIED CUSTOMER
Vehicle Make : BMW
Great work from the center and Corey!
1/23/2023
May F. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Hendricks collision completed repair of my car much quicker than I expected and I am well pleased with the work. I am very pleased and grateful.
1/9/2023
Neysa B. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Viktor is very professional, as well as his staff.
12/10/2022
Eva I. VERIFIED CUSTOMER
Vehicle Make : Range Rover
I was not satisfied with the final bill. Eva I
12/4/2022
Frances W. VERIFIED CUSTOMER
Vehicle Make : BMW
They did a great job and Randal was the best!
11/9/2022
Jennifer G. VERIFIED CUSTOMER
Vehicle Make : Acura
I have yet to be contacted
11/9/2022
Gary L. VERIFIED CUSTOMER
Vehicle Make : Lexus
The owner of a wrecked car is not very happy. It was with great appreciation to observe this professional team take over, put you at ease and keep you informed thru the entire process. Thank you, thank you.
10/22/2022
Rachelle S. VERIFIED CUSTOMER
Vehicle Make : Range Rover
Lack of communication throughout the process. Also, I believe there was unnecessary work performed on my repair to inflate the insurance claim.
9/19/2022
Teri B. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Corey Loudermilk and Randal kept me informed along the way with the work on my vehicle and I sincerely appreciated it. The vehicle looks great and I was happy with the results.
9/11/2022
David A. VERIFIED CUSTOMER
Vehicle Make : BMW
Everything was handled as expected.
9/9/2022
Xander D. VERIFIED CUSTOMER
Vehicle Make : Vehicle
I appreciate it the regular status updates and the quality of the repairs was totally satisfactory. I didn't notice a couple small things like I was told all Wheels were replaced but it looks like one was just repaired instead of replaced which is fine it's just doesn't match what I was told. There are also two pieces that don't match their original color. They were Chrome on the car originally and are now matte black.
8/18/2022
Austin R. VERIFIED CUSTOMER
Vehicle Make : Vehicle
This is a tricky question. I loved your customer service. If it wasn't for Corey this would have been a NO for me. He was very good at keeping me up to date on what was going on and was great the entire process. The problem I have is how long my car was with you. The start to finish process was way too long April-June...
7/6/2022
Kelli R. VERIFIED CUSTOMER
Vehicle Make : BMW
Thank you for such a speedy turnaround!
7/6/2022
Richard M. VERIFIED CUSTOMER
Vehicle Make : Porsche
Took too long in the shop (10 w eeks) and you wouldn't allow me to pre-order parts.
7/6/2022