Great job thanks to everyone who repaired my Lexus and I will recommend anyone to Hendricks luxury collisions center.
2/24/2017
Cynthia S. VERIFIED CUSTOMER
Vehicle Make : Lexus
The only one thing I had wanted to get don't that wasn't was having the cover to my driver's side headlights replaced.
2/24/2017
Randy M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Bruce Nalawajk was great to work with on the repairs to my vehicle. He worked with the insurer to get me the best outcome. Bruce kept me informed of the progress and activities relative to my vehicle.
I would highly recommend Hendrick Luxury Collision Center to my friends.
Thanks again Bruce.
2/24/2017
Rhonda P. VERIFIED CUSTOMER
Vehicle Make : Lexus
The work and customer service lady Karen were extremely good. But I have water in my headlamp and my windows were cleaned with something that made them foggy looking. I cleaned the window but not sir what I do with the headlight?
2/24/2017
Soula K. VERIFIED CUSTOMER
Vehicle Make : Acura
Mark Rogers was wonderful to work with. He was courteous, kind and extremely helpful. He has to deal with a complex insurance issue and handled it patiently and professionally. He was fantastic at communicating everything that was going during the whole process. He was a pleasure to work with!
2/23/2017
Walter J. VERIFIED CUSTOMER
Vehicle Make : BMW
Consistently high standards
2/22/2017
Pamela L. VERIFIED CUSTOMER
Vehicle Make : Lexus
Experience was good overall although it was a long time getting my car back due to insurance issues.
2/21/2017
Patsy B. VERIFIED CUSTOMER
Vehicle Make : BMW
Between the emails and Mark's regular calls, I can honestly say they kept me up-to-date better than I expected. The insurance company would call but by then I had already talked to Mark. And Mark always promptly returned my calls.
2/19/2017
Kim L. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Bruce was great to work with. We had a snafu with usaa but he was patient with the response. Thanks tons.
2/18/2017
Larry N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Randall is great and keeps me informed of what is going on with my car.
He is very professional and a great asset to Hendrick.
2/17/2017
Patricia I. VERIFIED CUSTOMER
Vehicle Make : Lexus
I couldn't ask for a better experience. Rick Malady was thorough in his explanations and kept me apprised throughout the time it took to repair my car. Top notch. The reception desk was efficient and friendly. The process was simple and easy for me. Thank you!!!
2/17/2017
Christina G. VERIFIED CUSTOMER
Vehicle Make : BMW
My deductible was 500 and I paid 668, so I was clearly overcharged. The left headlight now does not match the right. The repair took a week longer than expected. My advisor never returned my calls, and I was never informed when the repair timeline changed.
2/17/2017
Norma W. VERIFIED CUSTOMER
Vehicle Make : Toyota
The whole process went very smoothly.
2/16/2017
Parker W. VERIFIED CUSTOMER
Vehicle Make : Mazda
No need for a follow-up call. The repair was satisfactory, but communication during the process did not meet my expectations. Updates were only provided every few days, and the email updates lacked sufficient information to give us any idea of when the vehicle might be ready.
2/16/2017
Robert H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everything was done with quality, courtesy and speed. I expected nothing less as I have always been given great service with all Hendrick services.
2/16/2017
Carl D.. VERIFIED CUSTOMER
Vehicle Make : BMW
Rick and team did an excellent job of looking after me and I would recommend them to anyone!
Many thanks
De
2/15/2017
Charles M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Mark Rogers was great.
2/14/2017
Flora S. VERIFIED CUSTOMER
Vehicle Make : Acura
Staff was very helpful and friendly!!!!
2/9/2017
Mark A. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Bruce did a great job of communicating the progress of my Mini Cooper's repair! He sent emails and answered my questions throughout the 2 ****/2 week period my car was in your shop. Bruce also explained to the details of the repairs. The professional who answered the phones at your collision center was also very professional and courteous. If she was not able to answer my questions, she transferred me to someone who could. I appreciate the excellent customer service your professionals provided!
2/9/2017
Tonya R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
I really appreciate the courtesy at Rick Hendrick Collision. Your staff went above and beyond to make me feel appreciated. I truly like the fact that you kept in contact with me via email and phone regarding the status of my 2004 C230 Kompressor Mercedes Benz. Thank you and continue to do great work!