Hendrick Luxury Collision Center Charlotte

Mr. Bruce was very professional and knowledgeable about his job. He made sure to update me on all issues that dealt with the insurance company and my car. Thank You

Karen Jankowski was extremely helpful and put out great effort to get my vehicle properly serviced. Very much appreciated

Extremely polite. Thorough. Communicated well. Responsive to all questions and requests. Thanks to Savannah, Rick and Technician (Kirk ?). The car looks brand new.

My service advisor Bruce and Madison from start to beginning was great and very helpful. I was very pleased with the work and the final detail. I hope I never have to go back but if I do would go there as well as recommend others.

My car looks brand new, like nothing ever happened.

Karen did a good job of expediting my car for me. Nice job. Thank you Bob Bickel

Very consistent communication and updates. Cooperative in working with the insurance company.

We drove the car out of the facility and immediately had problems. The person we were working with had the technicians try a quick fix which did not work, then did his best to get rid of us as quickly as possible. The car was at the collision center for one month; I should not have had a problem with it. The engine compartment is covered in dirt and wasn't when the car was brought in. The hood of the car was damaged in the accident, so I expect the car sat in the open for too long a period and that contributed to the issue. This is not the first time we have had terrible customer service from a Hendrick facility. We were told the car would be sent to the dealer for "diagnostics/repairs". We proceeded to the dealership and were told there were no loaner vehicles available on Friday, that they might have one on Saturday and would contact us to let us know (we live 30 miles from the facility). To add insult to injury, the person then asked me if I was sure the issue was not present before the accident. When we drove the car back to the collision center, the person there made sure to tell us at least 4 times that the vehicle had been driven 5 miles before we picked it up "and there was no problem." Too much of a coincidence to pass a smell test. I did receive a loaner vehicle on Saturday, but it was apparently turned in just as we got there. The inside of the car looked as if someone had been living in it. The steering wheel was so dirty my hands stuck to it. I am going to inspect my car when we go to pick it up, and do hope there is not anything wrong with it, but I no longer have any faith that this might be the case. Ellen C

I was very pleased with my experience. The team kept me updated on what was going on at all times

Evweryone was professional and courteous. Excellent job on the repairs. Would definitely recommend Hendrick Luxury Collision Center.

Mark Rogers, Stephanie and the other fellow that worked with me on my car were phenomenal. They were friendly, attentive and got it done. I loved my experience here and would request these three to work with again!

All of the repairs to my Lexus SUV were not completed. There is still a dent remaining in the left rear bumper that was to be completely fixed in the repair and it wasn't. I have to bring my SUV back in to complete the repair.

I worked with Bruce Nalewajk. Despite having to leave town towards the beginning of my repair cycle for a family emergency, Bruce did an excellent job before and after returning of communicating with me. This was my first auto accident, so I was unfamiliar with the process in general, but he (and his other teammates onsite) did a great job of clearly explaining everything to me, step by step. The repairs were completed in a timely manner, and I'm happy to say my car looks mint condition again. Sending extra points for detailing the car prior to my pick-up...wow, did bring a sweet end to what started as a rough situation. Thank you!!

Great and efficient service. I was well informed and updated about my vehicle. The process was not complicated or confusing at all.

Karen was awesome...Very professional and knowledgeable. I appreciate the excellent customer service.

Excellent service

She was awesome. My car looks amazing thank you guys for your hard work

Andrew went out of his way to work with State Farm to try to get my damage completely covered. Great effort.

Dean went above and beyond our expectations.

It took almost a month to fix my car. I had a rental that I had to turn in because I exceeded my policy. I asked for a loaner but was denied. Twice I was told that my car would be ready at a certain date to be later told it's going to be another day. I had to call cooperate to get them involved. This experience was awful. I am a disabled veteran who has several doctors appointments which I had to miss because I did not have transportation.