I had a great experience with your whole team from Karen Jankowski, Savannah Honsinger and Jeff Bumgardner. They made the miserable experience of a car accident very tolerable. I appreciated the daily updates and never felt that I was chasing them for information. I'm very grateful that I came to your shop.
7/31/2017
Philip J. VERIFIED CUSTOMER
Vehicle Make : Lexus
From my first phone call to my initial visit with Karen, my experience has been perfect and the customer service has been great. Everything was done as it was explained and I was kept informed the entire process and the car was delivered when Karen said it would be ready. They took care of me just like the service department at Hendrick Lexus, that being Jeff Granzen and Preston Caldwell. Thanks to Karen for a very pleasant experience.
7/29/2017
Bryan W. VERIFIED CUSTOMER
Vehicle Make : BMW
Bruce was very accessible and helped keep the project moving on time!
7/27/2017
Mary C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Dean was wonderful.
7/27/2017
Mohammad H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Everything went well . People at Hendricks were very professional .
7/23/2017
Otis F. VERIFIED CUSTOMER
Vehicle Make : BMW
Great job !!! Thanks !!!
7/22/2017
Ann N. VERIFIED CUSTOMER
Vehicle Make : Audi
Bruce Nalewajk provided exemplary service!
7/21/2017
Laytoya H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Karen was exceptional with the level of service that she provided me. She kept me informed of the process. I received the same level of exceptional service when I had my second car serviced under Karen's care last year. I truly enjoy working with her for I know she will deliver!!
7/21/2017
Crystal B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Staff were very polite and professional. They took their time to explain the repair and the cost in detail.
7/20/2017
Colleen F. VERIFIED CUSTOMER
Vehicle Make : Acura
Bruce was incredible to work with! He made the process of repairing my car easy, seamless and stress-free! He's super professional and went above and beyond to make sure I had excellent service. He's one of a kind!
7/20/2017
Al D. VERIFIED CUSTOMER
Vehicle Make : Lexus
I am very pleased with the way my repair was handled and I compliment Bruce for giving me regular updates and refusing to let the insurance company use an inferior part for the repair.
The repair team did a great job and the cleaning / vacuuming of the car when delivered was a good surprise.
Please give my compliments to Bruce and your team.
7/19/2017
Randy M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
It's a shame that your customers have to deal with Enterprise personnel. I arrived at my appointment time and met with Bruce. I stepped into Enterprise and no one was there. I waited for someone to show up and learned in a ride manner that I would just have to wait that there were 4 people waiting. There were no rentals on the lot. Frustrating. I have had a considerable amount of work performed at Lexus,and Mercedes(Hendricks) and it's a disservice to Hendricks Customers to deal with less customer focused co-business operation(Enterprise). I will think about who services my vehicles. I heard nothing positive from your other customers with the same frustration as I had and associating Hendricks with Enreprise..Not good for Hendricks. I own 6 autos and the collision center has repaired 4 or 5 vehicles over time. I did not use the Enterprise at Hendricks except this time. Not again.
7/19/2017
Monica Y. VERIFIED CUSTOMER
Vehicle Make : BMW
Very smooth process
Great customer service
7/15/2017
Jennifer M. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Thank you!..Bruce was amazing! Phenomenal service and genuine suggestions I am Completely satisfied with my experience and repair!
7/14/2017
Douglas B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Very nice job. Second time I have had to use you and both times I was very pleased.
7/12/2017
Samel F. VERIFIED CUSTOMER
Vehicle Make : Porsche
No contact required. Service was just slow. In shop June 12. Out of paint shop 6/19 okay. Final pick up 7/8. Almost a month for back bumper, taillight and bent exhaust at bumper. Not okay.
7/11/2017
Charlotte C. VERIFIED CUSTOMER
Vehicle Make : Lexus
Repairs look amazing! Very courteous, responsible staff.