Rick was very helpful and always answered my questions promptly! The car looks great!
8/31/2017
Bobbie Sue. VERIFIED CUSTOMER
Vehicle Make : Lexus
The attendant that worked with me was great. She was friendky, courteous and efficient. I would certainly use Hendricks luxury collision again.
8/27/2017
Estella G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Rick Malady is excellent; he was prompt with phone calls and a pleasure to work with as my advisor.
Hats off to Rick!!!
8/26/2017
Kalpana C. VERIFIED CUSTOMER
Vehicle Make : Acura
Everyone was professional and easy to work with, and the email updates with the status of repairs is a truly helpful.
8/26/2017
Sharon S. VERIFIED CUSTOMER
Vehicle Make : Lexus
The car looks great, it was ready exactly when promised, and your people were so nice to work with! Couldn't have had a better experience!
8/23/2017
Bernadette M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Dean Burnett,superb customer service
8/22/2017
Carolyn S. VERIFIED CUSTOMER
Vehicle Make : Mercedes
First off, Rick was GREAT with communication. I appreciate all that he and his team did. Secondly, my dissatisfaction is with a replacement part. The replacement grill is not what was originally on the car prior to the accident. I had a classic style before the accident and now I have a large Mercedes emblem on the grill. Not what I wanted. Now I will have to go next door to see my service adviser to request they change the hood ornament to match the new grill. I suggest that photos are taken by the collision center to ensure the exterior facing replacement parts match. This is really inconvenient for me and I hope it can be fixed soon.
8/21/2017
Ann L. VERIFIED CUSTOMER
Vehicle Make : BMW
Bruce was so helpful and friendly! He made the experience much more pleasant than it could have been.
8/19/2017
Michael K. VERIFIED CUSTOMER
Vehicle Make : Porsche
I ran over some road debris with my 2017 Panamera car and did some underbody damage. Dean Burnett was very helpful and courteous despite Porsches slowness in providing replacement parts.
The repair was done very well.
8/17/2017
Michael L. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Dean Burnnett and his team have been excellent to work with. Dean got my vehicle schedule right away, repairs expedited and vehicle returned to me in just days. The quality of the work was excellent and the entire experience exceeded my expectations. I highly recommend Luxury Collision repair services.
8/15/2017
David B. VERIFIED CUSTOMER
Vehicle Make : BMW
Trust the feedback of your customers. Some of us truly love our cars and will see things you might miss.
8/15/2017
Robert B. VERIFIED CUSTOMER
Vehicle Make : BMW
Karen Jankowski did a great job...take care of her. Good employees are hard to come by these days.
8/15/2017
Steve C. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
They did a terrific job in a very timely and professional fashion. Communications were also excellent.
8/15/2017
David U. VERIFIED CUSTOMER
Vehicle Make : BMW
Original estimate of time to complete was 2-3 days. It ended up taking 2.5 wks. One of the spots I specifically pointed out was not fixed. However, Bruce did say he'd have his "dent guy" come to my house and repair it at no cost. Other than that, the work was professionally completed and the vehicle looks very good.
8/13/2017
Mark W. VERIFIED CUSTOMER
Vehicle Make : BMW
I had nothing repaired
8/11/2017
Cheryl P. VERIFIED CUSTOMER
Vehicle Make : BMW
Great communication from Jason and Savannah, as well as email updates. Car looks great! Thank you!
8/8/2017
Doris G. VERIFIED CUSTOMER
Vehicle Make : Mercedes
The repairs took longer than expected and the communication emails lagged behind due to an employee illness; however, I am pleased with the end results.
8/5/2017
Karen K. VERIFIED CUSTOMER
Vehicle Make : Lexus
Karen Jankowski was great to work with. Always went the extra mile to make sure things were done with excellence. Appreciated all of her help. Karen K
8/5/2017
Nordy V. VERIFIED CUSTOMER
Vehicle Make : Lexus
Randall and Dean were most helpful and easy to work with.