Excellent, efficient service, nice and friendly staff
9/21/2017
Myranda P. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Bruce was awesome. Give him a raise. He took care of every single request I had, was very transparent about what was going on even when the insurance company gave him a hard time. He made me feel like a luxury client. Thank you all again!
9/19/2017
Jason S. VERIFIED CUSTOMER
Vehicle Make : BMW
I was told the vehicle was done twice when it truly wasn't. First time the trunk lid was still hitting the bumper and the second time the bumper was pushed up against the taillight.
9/13/2017
Charles H. VERIFIED CUSTOMER
Vehicle Make : Mercedes
My vehicle was repaired quickly and more importantly, repaired to original condition. Randal Medlin was outstanding with status updates, follow up and quickly resolving a part issue at the end of the process. Great job!
9/12/2017
Michael L. VERIFIED CUSTOMER
Vehicle Make : BMW
Randell did a fanastic job and kept me updated the entire process. Despite waiting for a part to be shipped from Germany Randell went the extra mile to ensure I got my car back before the weekend.
9/11/2017
Jennifer G. VERIFIED CUSTOMER
Vehicle Make : BMW
My advisor, Bruce, was fantastic.
9/9/2017
Jackie B. VERIFIED CUSTOMER
Vehicle Make : Lexus
Kudos to Bruce and his team for their courteous and efficient handling of the necessary repairs on my Lexus repair.
Jackie B
9/9/2017
Julie R. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Great communication and helpful/knowledgeable about the insurance side of things.
9/7/2017
Gladys B. VERIFIED CUSTOMER
Vehicle Make : Toyota
Very pleased, so happy to have my car back. Thank you so much guys!!
9/6/2017
Mitzi A. VERIFIED CUSTOMER
Vehicle Make : BMW
Well, this survey was more black and white than I thought it would be. Even though I was satisfied with my experience, it certainly wasn't without issues:
****) I had to call to find out the status of my car 4 out of 5 times. Email is a good notification, however, a phone call would should be first then the email.
2) The rental car was clean as far as vacuumed out however the inside windshield had a foggy film (like a smoke film) on it that was annoying.
3) Also, why did my car sit in the shop for almost 3 days before the parts arrival. You knew the bumper needed to be ordered. You knew that I was going to bring my car in on Monday 8/28, I called a whole week before I brought it in. Why wasn't it ordered prior to me bringing it in? then there was the issue of a wrong part and having to scramble to find the correct part. Because of this I didn't have my car for Labor Day weekend. It would have been nice to have it for the holiday.
9/6/2017
David C. VERIFIED CUSTOMER
Vehicle Make : Chevrolet
Savannah and Randell are both outstanding team members.
They're care for the customer is fantastic! Great customer service!!
Score 10 out of 10.
Thank you for a seamless experience!
David C
9/2/2017
Elizabeth M. VERIFIED CUSTOMER
Vehicle Make : BMW
Staff were friendly, courteous and very professional
9/2/2017
Ellen M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Did not return calls.
9/2/2017
Karl H. VERIFIED CUSTOMER
Vehicle Make : Audi
Bruce kept me updated from start to finish. The work on my S6 was World Class.
9/1/2017
Jan N. VERIFIED CUSTOMER
Vehicle Make : Lexus
Did not get emails as promised the first week. It was blamed on someone out of the office.
Called main number several times and got no one.
Lack of visibility on Independence and lack of decent signage is a real problem for finding location.
Office staff and personnel don't seem as professional as when I was there several years ago with a different car.
9/1/2017
Xuan L. VERIFIED CUSTOMER
Vehicle Make : BMW
Mr. Bruce is awesome. He kept me updated on every detail with professionalism and kindness. He answers emails sooooo quick too!
9/1/2017
Yeon B. VERIFIED CUSTOMER
Vehicle Make : Acura
Excellent
9/1/2017
Merlin W. VERIFIED CUSTOMER
Vehicle Make : Mercedes
Excellent job!
8/31/2017
Patrick M. VERIFIED CUSTOMER
Vehicle Make : Infiniti
Excellent work! Rick did a great job communicating with me too!
8/31/2017
Anna C. VERIFIED CUSTOMER
Vehicle Make : BMW
The experience was horrible and I do not wish to be contacted by anyone from that Collision Center. Just know that I would NEVER recommend your services to anyone... I really can't grasp the fact that you operate this entity of Hendrick BMW so vadyly different never concentrating on the customer. Perhaps you can train and develop your employees of Hendrick Motor Collision on how you are there to service customers and hiw to meet/exceed their expectations. It's done right down the road at Hendrick BMW service center!!!!!