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Real Reviews from VERIFIED CUSTOMERS
Randy S. VERIFIED CUSTOMER
Vehicle Make : Porsche
Dawn and Dean did an excellent job of communicating status
9/28/2023
Tim L. VERIFIED CUSTOMER
Vehicle Make : Porsche
Poor communication. Missed expectations on completion
9/24/2023
Clarence L. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
Very satisfied
9/24/2023
Stephen G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Your team provided excellent customer service and the repairs were better than new. I’m a loyal customer. Thanks
9/15/2023
Veronica W. VERIFIED CUSTOMER
Vehicle Make : Lexus
No not at all, by the time everything was done I ended up with six different estimates.
9/5/2023
Vincent S. VERIFIED CUSTOMER
Vehicle Make : BMW
I appreciate it the updates whether they were good news or bad news I was always informed. Considering my situation a brand new car having to be repaired after someone hits you and the car is only a few months old is very frustrating so your team made a very unfortunate situation, much better by just understanding and always keeping me informed.
8/26/2023
Timothy B. VERIFIED CUSTOMER
Vehicle Make : BMW
My repair was incomplete. I was quoted and billed out of pocket to include the repair to the paint behind the badging on the trunk lid and this was not addressed even though I paid for it.
8/18/2023
Marsha A. VERIFIED CUSTOMER
Vehicle Make : Lexus
My car looks great. I wish it had been washed because at first, my front passenger window wouldn't open, then it went down about 4 inches and was stuck. After I washed off the window and door, it seems to be okay. It must have gotten sprayed with something.
8/13/2023
Linda Y. VERIFIED CUSTOMER
Vehicle Make : BMW
Communication and work progress were unsatisfactory. Insurance and I had difficulty reaching anyone by phone. No one answered, and very rarely returned a call. Beginning to tear down my vehicle to see what parts needed to be ordered did not begin until 10 days after my scheduled appointment.
8/13/2023
Alexus E. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
They were great! Especially Anna and John. They were very personable yet professional.
8/7/2023
Gerald P. VERIFIED CUSTOMER
Vehicle Make : BMW
Efficient and thorough repair. Kept me informed throughout the process. Job well done.
8/5/2023
Marty R. VERIFIED CUSTOMER
Vehicle Make : Lexus
I have a chrome blemish and sent pictures along with submitted in the survey and never got s response.
7/27/2023
Tineesha G. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Horrible took forever and its like they didnt communicate with my insurance company they tried to charge me full amount when I had full coverage insurance with a deductible it made no sense n harassed me about it n threatened me when they should of been contacting my insurance company im only supposed to pay a 500$ deductible they tried to make me pay full cost
7/17/2023
Justin H. VERIFIED CUSTOMER
Vehicle Make : Jaguar
Updates were helpful. When I picked up the car I was missing the back deck and the battery was almost dead...please consider that in future repairs
6/29/2023
Jenna H. VERIFIED CUSTOMER
Vehicle Make : Volkswagen
John and Anna were a fantastic team they gave me great advice on how to go about my repair!
6/26/2023
Joel T. VERIFIED CUSTOMER
Vehicle Make : Mercedes-Benz
From beginning to completion, it was a professional experience
6/25/2023
Erica/james E. VERIFIED CUSTOMER
Vehicle Make : BMW
Cannot keep peoples car for so long or if so keep them updated and not give them the runaround and different stories from the two different customer service advisors
6/24/2023
Patsy C. VERIFIED CUSTOMER
Vehicle Make : Acura
I am very upset! I was called on Friday May 12 to pick up my car . I was out of town and it being on a Friday. I was told Monday was okay for me to pick up because Saturday wasn’t available to pick up on my way back in town. Monday, my advisor told me that he would take care of Hertz rental. I was charged 165.11 for Saturday-Monday. I’m very disappointed and upset with this deceit . Patsy C
6/22/2023
Mason K. VERIFIED CUSTOMER
Vehicle Make : Honda
Randal and the team did a great job keeping me apprised of the situation with my car and did an excellent job repairing the vehicle. My car looked factory new after their extensive work and superb paint work!
6/5/2023
Phil E. VERIFIED CUSTOMER
Vehicle Make : Porsche
Dean was very helpful but support especially for pets was lacking and resulted in an expensive delay. I obtained a part outside the Hendrick system to expedite the repair.
5/11/2023