Rick was the team member that I worked with. He kept me informed about progress being made as well as communicating with my insurance company to get approval for additional costs without me having to be involved.
I will definitely come back to your company if the need arrises. My car looks great! Thank you.
10/17/2017
Kimella S. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone did a great job.
10/17/2017
Jennifer H. VERIFIED CUSTOMER
Vehicle Make : Lexus
Efficient service and excellent communication regarding process and progress of repairs.
10/16/2017
Karen J. VERIFIED CUSTOMER
Vehicle Make : Dodge
Thank you for a great job. Karen J
10/14/2017
Latrice S. VERIFIED CUSTOMER
Vehicle Make : BMW
My car repairs were perfect. My rep kept me updated. My only issue is when i got in my cr the air in my tires were low & my car almoat ran out of gas. I think thats small things that could have been taken care of. I would use your service again.
10/13/2017
Lora J. VERIFIED CUSTOMER
Vehicle Make : Lexus
Contacting/getting return phone calls is difficult.
Getting answers is challenging.
10/13/2017
Ebony P. VERIFIED CUSTOMER
Vehicle Make : Lexus
Dean was very professional and I love the fact that I received status updates via email. My car was repaired in a timely manner and the job was well done. I had an excellent experience. Special thanks to Dean and the whole service team!
10/12/2017
Joy L. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Your people are the greatest! The only problem we had was with Allstate dragging their feet!
10/8/2017
Leigh Ann. VERIFIED CUSTOMER
Vehicle Make : Mercedes
After picking up my vehicle and driving back to work, the check engine light came on. I had to drive back to the shop for them to figure out that a plug was inserted but not pushed in all the way. My time was wasted for something that could have been prevented if the techs were thorough. You had my car for 10 days, so they had plenty of time to do it correctly. Other than that, I was very satisfied. No need to contact me.
10/5/2017
Kenneth R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Excellent communication
10/3/2017
Diane E. VERIFIED CUSTOMER
Vehicle Make : Lexus
I dealt with Gary Williams who was very prompt in returning my telephone call. Thank you.
10/1/2017
Judith L. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Getting email on the different stages of repair was very helpful and informing. Great job!
10/1/2017
Brian N. VERIFIED CUSTOMER
Vehicle Make : Acura
Great job keeping me updated with the repairs. Communication was really good and the actual repairs themselves made the car look brand new
10/1/2017
Darlene G. VERIFIED CUSTOMER
Vehicle Make : Lexus
Awesome Service
Thanks Karen
9/29/2017
Robert M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Well done in a timely manner.
9/28/2017
Gregoria R. VERIFIED CUSTOMER
Vehicle Make : Lexus
Well done great job!!! You guys did a wonderful job.
9/27/2017
John S. VERIFIED CUSTOMER
Vehicle Make : Porsche
Communication was only initiated by me. Very poor communication. I sent communication to the Corp office which was never returned. Initial repair was poor and unacceptable, causing another week and a half delay at my expense of rental car. Trust that the advisor was being honest with me- no. Eventually the car was repaired satisfactorily. Not sure why I'm even answering this questionnaire as I don't believe Hendrick Auto gives a ****. For what it's worth, the Porsche Dealership is great.
9/26/2017
Cynthia M. VERIFIED CUSTOMER
Vehicle Make : Lexus
Everyone I dealt with at the collision center was very friendly, and went beyond the call of duty to help me out.
Rick Malady, in particular, deserves much recognition for his patience and professionalism.
I will recommend them without hesitation. High marks to Hendrick Luxury Collision Center of Charlotte!!
9/26/2017
Stephen D. VERIFIED CUSTOMER
Vehicle Make : Lexus
Bruce did a great job keeping me in the loop about what was happening with my vehicle. Fantastic communication, only second to the quality of work done!
9/23/2017
Matthew W.. VERIFIED CUSTOMER
Vehicle Make : Mini Cooper
Excellent service, I cannot imagine how it could be improved. Rick and Savannah were extremely professional and friendly, an absolute pleasure to interact with. Thank you!