Hendrick Luxury Collision Center Charlotte

I typically do not write reviews but sometimes quality work and service deserve to be recognized. I was anxious about taking a fairly new car in for paint and body repair. I am very picky and can easily spot bad body, paint, and clear coat work that many people might miss. I spoke with Karen Jankowski before making my decision on where to take my car and she assured me my expectations would be met. Turns out that car had to be totaled but due to Karen's work on that car I took a second car to her a few weeks later when it needed some paint and minor repair work. The car, a 2014 Emoril Blue BMW 3 series, needed paint work on both the hood and rear bumper/fender areas. I can gladly say the work exceeded my expectations. It was a 3 year old car and the color match was excellent. They also blended the color and clear coat out perfectly and I have a difficult time finding any transition line or area between the new paint work and the original factory finish. I also had them buff the entire car exterior. Their work was much better than the dealer work which had been performed just a few weeks earlier. I am actually planning to take my other cars to them for exterior wax and buff in a few weeks. I also particularly liked the automated email updates of my cars progress through each phase of repair and the knowledgeable replies from Karen when I asked specific questions via phone or email. If I ever need any paint or body work in the future (I hope never again) I will not hesitate to take it to Hendrick Luxury Collision in Charlotte and hand Karen Jankowski the keys.

I worked with Rick and Jerry. I never doubted that they were going to make my car new again.

Karen kept me updated regularly on the repairs and the insurance too

Hendrick Collision did a great job with my car and in a timely fashion.

I wanted to thank Stephanie and Gary for keeping me up to date on the progress of my vehicle repairs when State Farm wasn’t contacting me with any sort of updates. My car looks fantastic and I appreciate everyone that worked on it.

Very was great

Rick was extremely responsive to my concerns. He did a great job to get my car ready on time!

The insurance company made my repairs frustrating but your rep, Rick Malady worked very hard to secure what needed to be done!

A little longer than I had hoped for but the constant updates and communications were great!

First time here and the service was great! Randall made sure he kept me updated about every single little thing about my vehicle and I really appreciated that! Car looks brand new and running smooth. Thank you Luxury Hendricks Collision for your service.

I think the repair folks did a great job on fixing the car, and it certainly has performed flawlessly since I got the car back -- yay! However, it took 8 days to get the parts in -- not so hot. You need to look at your supply chain. Also, I think you could have made better use of your e-mail status mechanism to keep me informed on progress.

The car looked great. I was surprised by how quickly it was fixed. Randall was extremely helpful and constantly kept me updated on the progress of my car, which I greatly appreciated.

The back bumper was fixed but i received ir back with a ding on the left front fender that was not there when i dropped ot off. Left messages about it but have not heard anything back.

The status update system is great! People were very helpful, knowledgeable and friendly.

Great work, looks like new

The sound doesn't work on my car. Now I have to bring it back tomorrow to get that fixed

There were still repairs that needed to be made.

Car looks as good as new. Karen kept me up to date on the process.

The whole team, and Randall in particular, whom I worked with could not have been more efficient, and helpful. They turned what could have been a very annoying process, into a very pleasant one. With appreciation, Liz V

Tell Gary Williams to show you the email I sent him Monday but haven't received an answer. I was also unhappy about my experience getting my car from Enterprise.